Customer Experience Professionals Association Marks Its Second Anniversary CXPA Community Surpasses 2,100 Members As Association Expands Programs Business Wire WAKEFIELD, Mass. -- April 25, 2013 The Customer Experience Professionals Association (CXPA), an international non-profit organization created to enhance the growing professional field of customer experience management, today celebrates the second anniversary of its founding, as it prepares for its third dynamic Members Insight Exchange event, May 14-15 in San Diego. The organization now boasts a vibrant and highly engaged community of more than 2,100 members that is shaping the customer experience (CX) profession. "When we launched the CXPA back in 2011, we were hopeful that customer experience professionals would appreciate the value of an association dedicated to their needs," said Bruce Temkin, co-founder and Chair of the CXPA. "We’ve been thrilled with the positive reception, as thousands of CX professionals have banded together in the community in only two years. I am very proud of our collective accomplishments, very grateful to everyone who has worked so hard and so productively together, and look forward to even greater achievements in the future by building on this exceptional foundation." While the CXPA is only two years old, it has developed a number of innovative programs to support members' education and networking needs. The association’s impressive array of accomplishments includes: *Growing roster of members from 50 different countries *“Ask the CX Experts” program where a team of CX experts responds to questions submitted by members *More than 40 local networking events in 15 cities, including Toronto, London, and Sydney, Australia *More than 70 community calls and webinars on critical areas of CX content, all available in the CXPA’s online member center *A growing library of more than 40 CX Tools -- artifacts shared by CX practitioners that can be downloaded from the online member center *A continuously updated list of job postings in the CX Career List *Research, white papers and case studies on a variety of CX topics The CXPA continues to develop programs to advance the industry as well as the careers of CX practitioners. At the upcoming Members Insight Exchange, attendees will learn successful CX techniques and network with other CX professionals. The event includes a unique session, “Member Show and Tell,” where CX practitioners share leading practices, and “CXPA Unbound,” where several critical CX topics will be discussed in a free-form, dynamic environment. The CXPA will also announce the winners of its second annual CX Innovation Awards. About the CXPA The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. Founded in April 2011, the CXPA has more than 75 Corporate Members and over 2000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, SAP America, Inc., Oracle, Vivisimo, and Vovici, a Verint Systems Company. Achieve Global, Clarabridge, Inc., Corsential, Interactive Intelligence, Mattersight Corporation, Medallia, ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org. Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders. Contact: Customer Experience Professionals Association Judith Vanderkay, +1-781-876-6208 firstname.lastname@example.org
Customer Experience Professionals Association Marks Its Second Anniversary
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