Global Outsourcer Selects inContact to Support Financial, Insurance and Healthcare Industries

   Global Outsourcer Selects inContact to Support Financial, Insurance and
                            Healthcare Industries

Over 5000 Certified Professionals Provide Phone and Online Services Across 18
Time Zones

PR Newswire

SALT LAKE CITY, April 25, 2013

SALT LAKE CITY, April 25, 2013 /PRNewswire/ --inContact (NASDAQ: SAAS), the
leading provider of cloud contact center software and contact center agent
optimization tools, today announced that a leading business process outsourcer
(BPO) selected inContact to connect a large network of certified professionals
providing customer support services for a wide variety of industries
including healthcare, insurance, banking, government, manufacturing,
utilities, communications and information technology.

(Photo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO)

"InContact is a great fit for BPOs as it enables them to rapidly scale up for
new campaigns and customers, while only paying for the capacity they utilize
every month. In addition, the cloud provides advantages for outsourcers with
widely dispersed operations, enabling them to route calls seamlessly across
locations to maintain committed service levels," said Paul Jarman, CEO of
inContact.

Providing phone and online support, this global outsourcer relies on highly
skilled agents who have industry and professional expertise and are attracted
to a work from home situation. The company serves thousands of clients with
onshore and near shore locations and a network of accredited, work-at-home
agents in different countries. inContact will deploy over 2000 seats of cloud
ACD and IVR, with CRM integration to Salesforce, across more than 10 contact
centers.

Concluded Jarman, "We added seven new BPO customers in the first quarter of
2013 because our solution provides ultimate flexibility for outsourcers who
differentiate by delivering expert services in a variety of operational
models."

Additional Information

  oLearn about our ground-breaking new cloud software release:
    http://www.incontact.com/call-center-industy-news/incontact-announces-major-new-release-award-winning-cloud-contact
  oFor more information cloud ACD, IVR and CRM integration:
    http://www.incontact.com/call-center-solution-finder
  oFollow @inContact on Twitter: www.twitter.com/inContact
  oBecome a fan of inContact on Facebook: www.facebook.com/inContact

About inContact

inContact (NASDAQ:SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn
more, visitwww.inContact.com.

SOURCE inContact

Website: http://www.inContact.com
Contact: Cheryl Andrus, +1-801-320-3646, Cheryl.andrus@incontact.com, or Pazia
Dwyer, +1-703-390-1514,dwyer@merrittgrp.com, or Steven Pasko+1-415-445-3238,
spasko@marketstreetpartners.com
 
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