ITinvolve Named a Gartner 'Cool Vendor' in IT Operations Management

ITinvolve Named a Gartner 'Cool Vendor' in IT Operations Management 
Gartner Defines a Cool Vendor as an Enterprise Offering Technologies
or Solutions That Are Innovative, Impactful and Intriguing 
HOUSTON, TX -- (Marketwired) -- 04/25/13 --  Just over a year since
its public launch, ITinvolve, the leading innovator of IT
collaboration solutions, today announced it has been named a Cool
Vendor in IT Operations Management by Gartner, Inc., one of the
world's leading information technology research and advisory
companies. Gartner defines a Cool Vendor as an enterprise that offers
technologies or solutions that are innovative, impactful and
According to its Cool Vendors in IT Operations Management report (J.
Brooks, J. Greene et al., 18 April 2013): IT operations leaders are
looking for new ways to deliver more value to the business. Tools for
effective decision making can improve the infrastructure and
operations (I&O) team's ability to allocate resources to the right
types of activities. The Cool Vendors featured in this year's
research introduce social approaches and advanced analytics to
address the need for I&O to respond, communicate, and ultimately,
deliver better value to the business.  
Download the complete report, including Gartner's specific analysis
of ITinvolve, at: 
"We are delighted to be recognized as a Gartner 'Cool Vendor' in IT
Operations Management," said ITinvolve CEO Logan Wray. "Our customers
know first-hand the innovative value we provide by helping them
capture and apply the collective knowledge of their IT organization
for improved collaboration and decision making. Gartner's recognition
of this innovation is an important milestone for our growing
ITinvolve took the IT management market by storm with its February
2012 launch of ITinvolve for Social Knowledge Management(TM). In May
and September 2012, ITinvolve demonstrated its ability to rapidly
deliver fresh and new innovation by adding social and collaborative
IT process support for change, incident, request, and problem
management, as well as the core service desk function. In February
2013, ITinvolve introduced its Winter '13 release, enabling ITinvolve
for Social Knowledge Management to easily complement and turbo-cha
customers' IT management solutions already in use. 
Unlike any other IT management offering, ITinvolve is built from the
ground up to be social and collaborative -- automatically involving
the right people and presenting them with the necessary knowledge to
make fast and informed decisions. ITinvolve finally makes it easy to
capture, relate, and share IT knowledge using a 'divide and conquer
approach' that enables IT professionals to add what they know and
build on the contributions of others along with information
documented in existing systems. Combining this collective IT
knowledge with unprecedented visualization of key relationships and
dependencies, ITinvolve fits naturally into how IT people work and
fosters new levels of collaboration for a wide-range of IT activities
including: change planning and execution, incident resolution,
service request fulfillment, recurring problem remediation, disaster
recovery and business continuity, application release management,
DevOps, data center infrastructure management, and more.  
ITinvolve's innovation has been heralded by IT professionals,
respected IT knowledge and service management organizations, leading
industry research analysts, social media influencers and technology
media as a game-changer for IT management software. In February, Pink
Elephant, a worldwide leader in ITIL and IT Service Management (ITSM)
consulting, recognized ITinvolve as a finalist for its coveted
Innovation of the Year award.  
About ITinvolve
 ITinvolve is the leading innovator of IT
collaboration solutions. We offer a breakthrough approach that helps
IT organizations easily capture and share their collective knowledge
as part of daily work. ITinvolve customers have fewer risks
associated with changes, resolve incidents and identify the
root-causes of problems faster, are able to accelerate the delivery
of new application releases, and more. ITinvolve lowers the total
cost of delivering great service and does not require the replacement
of existing IT management solutions. Built on the secure and scalable platform, ITinvolve runs in the cloud and requires no
hardware or software installation. Call 1-877-741-8944, visit or follow on Twitter @ITinvolve. 
Gartner Disclaimer: This research does not constitute an exhaustive
list of vendors in any given technology area, but rather is designed
to highlight interesting, new and innovative vendors, products and
services. Gartner disclaims all warranties, express or implied, with
respect to this research, including any warranties of merchantability
or fitness for a particular purpose. 
Jim Engineer
e-Rainmaker PR for ITinvolve 
Mobile: 630.728.1387
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