CA Technologies Helps Deliver Superior End-user Experience by Adding New Analytics Capabilities to Service Assurance Portfolio

   CA Technologies Helps Deliver Superior End-user Experience by Adding New
            Analytics Capabilities to Service Assurance Portfolio

  PR Newswire

  MUMBAI, April 25, 2013

MUMBAI, April 25, 2013 /PRNewswire/ --

New IT Analytics and Social Sentiment Insight Capabilities Help Customers
Better Predict and Diagnose Performance Problems in Critical Applications and

CAWORLD - CA Technologies (NASDAQ: CA) today announced new IT operational
analytics capabilities in CA Application Performance Management (APM) that
help customers ensure an exceptional end-user experience by more easily
diagnosing potential performance problems in productivity and revenue
generating applications and services.

Click to Tweet : New IT operational #analytics capabilities in @CAinc's #APM
enable exceptional end-user experience #assurance

Similar to other Service Assurance solutions such as CA Capacity Management ,
CA Infrastructure Management , and CA Service Operations Insight , CA APM 9.5
is now able to use its performance metrics to automatically identify complex
emerging performance issues, enabling triage and diagnosis teams to solve
problems faster and understand their environments better.

"In today's business environment of empowered consumers, commoditized products
and intense competition, organizations must establish a unique competitive
advantage. The ability to deliver superior customer experience is rapidly
becoming that source of differentiation," said Mike Sargent, general manager,
Service Assurance, CA Technologies. "Advanced technology in our Service
Assurance portfolio, such as analytics, drives the innovation needed to
transform IT operations in some of the world's largest and most complicated
application delivery environments. CA APM's ability to mine huge amounts of
unstructured data to identify potential issues before they become major
problems is one of the many ways we can help deliver reliable business
services that provide the best possible end-user experience - while helping
our customers free up IT resources, budget, and capacity."

CA APM provides customers a 360-degree view of the end-user experience by
linking transactions to the underlying infrastructure across physical,
virtual, cloud and mainframe environments. The solution contains three major
new features, each designed to make it easier for customers to discover
application performance problems before end-users are impacted and help reduce
the frequency and duration of service outages:

· Application Behavior Analytics - helps eliminate problem resolution
guesswork by automatically and algorithmically turning application performance
metrics into proactive anomaly detection, making it faster and easier to
proactively identify, diagnose and resolve critical application performance
problems as they begin to emerge. The Application Behavior Analytics engine,
which does not require a separate license, employs advanced multivariate
techniques to find anomalous application behavior across multiple application
components and even across multiple applications. It runs without user
configuration of thresholds or rules and it proactively alerts IT operators of
potential problems that could disrupt performance. The engine automatically
mines the vast repository of rich performance data created by CA APM and,
within hours of setup, can start determining both simple and complex anomalous
behaviors in components and applications, providing insights, even on issues
IT wasn't looking for. This capability frees IT resources from day-to-day
management to increase capacity for innovation as well as improve service
quality and end-user experience by reducing mean time to repair.

· New Web-based User Interface - provides a modern, intuitive user experience
via cross-browser HTML5 and JavaScript-based user interfaces, making it easier
to monitor, triage and diagnose application performance problems from many
popular Web browsers. Featuring new layouts, the improved user interface makes
it easier to bubble up alerts to IT operators, allowing them to see
at-a-glance potential trouble spots across the entire application environment.

· Browser Response Time Monitor (BRTM) - gives visibility into how a browser
renders Web pages and how much time it takes, helping IT identify slow-running
components to improve the end-user experience. BRTM provides customers
visibility into the end-user experience that starts from the browser,
providing a view into the client side activity of the transaction as well as
the quality of service provided by a content delivery network (CDN). For
web-based applications, this gives IT deeper visibility into the true end-user
experience by showing the entire user transaction, allowing for improved
triage of performance issues to the browser, network or application.

"The new Application Behavior Analytics feature of CA APM advances APM
Analytics in important ways," said Michael Ell, Director of Engineering - IT
Management, Empowered , a specialized Systems Integrator that designs, deploys
and manages technical solutions for networks, labs and data centers."The
auto-configuration of data alleviates a key limitation associated with the
implementation of analytics while the fully-embedded interface makes it easy
to use.The complex anomalies it finds after learning the relationships
between transactions and their application components are a helpful complement
to the information we already get from CA APM.We're glad to see the new
emphasis on intelligent APM."

Social Sentiment Indexes Add External Insight into Application Performance

CA Executive Insight for Service Assurance also helps IT leverage a variety of
analytics sources to enhance service performance. Designed for the mobile
platform, the product connects executives and decision-makers to real-time
views of how the health and performance of key IT services impact business
outcomes. Version 2.0 features a Web services query tool that can gather
information from Big Data sources such as General Sentiment , a social
analytics company that delivers insights that change the way brands make
product and marketing decisions. In addition, customers can use CA Executive
Insight to connect application developers with mobile and web analytics
systems such as Google Analytics and Adobe Omniture.

Providing access to social sentiment indexes allows Line of Business Owners
and IT executives to see not only application performance, but also the
general feeling end-users have about the application. For example, if an
e-commerce site is running slow, the business will see both key performance
metrics as well as the reaction of customers via social channels. This enables
IT to prioritize fixes if customers are complaining about a service's

"CA Technologies new operational analytics help speed problem resolution by
automatically mining massive volumes of metrics for nuggets that help identify
developing issues and their cause," said Julie Craig, Research Director,
Application Management, Enterprise Management Associates. "By incorporating
analytics into Service Assurance solutions such as CA APM, CA Technologies is
providing customers with powerful tools to proactively identify, diagnose and
resolve critical problems before they affect business service reliability and
ultimately the customer experience."

For more information about CA Technologies Service Assurance portfolio, please
visit: .

About CA Technologies

CA Technologies (NASDAQ: CA) provides IT management solutions that help
customers manage and secure complex IT environments to support agile business
services. Organizations leverage CA Technologies software and SaaS solutions
to accelerate innovation, transform infrastructure and secure data and
identities, from the data center to the cloud.Learn more about CA
Technologies at .

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