WAUSAU Financial Systems Honors 2013 Customer Achievement Award Winners
MOSINEE, Wis., April 25, 2013
MOSINEE, Wis., April 25, 2013 /PRNewswire/ --WAUSAU Financial Systems, a
premier provider of payment and receivables processing solutions, named four
recipients of its annual Customer Achievement Awards, which recognize
customers who use WAUSAU products and services to advance their business.
This year's award recipients include FC&A Publishing, AARP, Susquehanna
Bancshares, Inc., and San Jose Water Company.
"Our customers amaze and impress us each year in how they are winning in their
markets," said Gary Cawthorne, president and CEO, WAUSAU Financial Systems.
"We've seen them adopt new solution application models resulting in booming
success and leverage our solutions in unique and innovative ways. It is with
honor that we recognize their successes as leading the way with innovation and
best practices for the industry."
The award recipients were recognized for their excellence in the following
Category Winner: FC&A Publishing
FC&A Publishing, a direct-mail publisher in Peachtree City, Ga., challenged
itself to reduce the paper it uses and to "electronify" as many items as
possible using WAUSAU's Paperless solutions. FC&A Publishing streamlined
business processes by decreasing paper handling, creating data for mainframe
importing, providing real time reporting and insuring keying accuracy with
data validation. The organization – leveraging WAUSAU's remittance processing
technology – now captures 95 percent of all paper received in remittance in
fewer hours, paring turnaround time of processing by three days. It also has
improved document security while keeping the originated documents in-house,
and has expedited the validation process.
Category Winner: AARP
Some 37 million members strong, AARP is a nonprofit, nonpartisan organization
based in Washington, D.C., and one of the largest direct marketers. AARP
receives roughly three million inbound pieces of mail and processes 1.37
million transactions per month. Leveraging WAUSAU's Receivables360 solution,
AARP has not only achieved same-day payment and information-processing
timeframes for all mail, but it has eliminated 70 percent of manual keying for
payment processing. Furthermore, it employs the system to process a variety of
correspondences, including member surveys, advocacy fundraising and handling
of signed petitions, among other activities, to reveal deeper insights into
the membership base and improve customer service.
Category Winner: Susquehanna Bancshares, Inc.
This award, which recognizes a company that successfully leverages WAUSAU's
RDC solution, was given to Susquehanna Bank, a regional financial services
company in Lititz, Pa. that went live with mobile RDC in March. Within the
first month, it had enrolled more than 1,500 customers. To manage real-time
risks, Susquehanna uses Deposit 24/7 with integrated risk monitoring. The bank
also has chosen WAUSAU's Merchant RDC offering to replace its existing
technology and will transfer its merchant RDC customers later this year.
Category Winner: San Jose Water Company
San Jose Water Company (SJWC) uses WAUSAU solutions to improve customer
service significantly as well as work satisfaction and productivity. They also
free up valuable real estate, enable growth, reduce paper use and trim energy
consumption for the San Jose, Calif., public utility. Since employing WAUSAU
technology, the company has reduced utility rates by more than $1 million per
year. Recently, for example, it put Deposit 24/7 Lockbox in place. It was the
first use of WAUSAU's Remote Remittance Capture solution by a WAUSAU corporate
For more information on WAUSAU Financial Systems, please visit
About WAUSAU Financial Systems
WAUSAU Financial Systems is a premier provider of payment and receivables
processing solutions, helping businesses of all types move money faster. With
its products, services and consulting, WAUSAU works with customers to speed
check processing, electronic presentment, ACH payments, transaction
processing, distributed capture and enterprise content management. WAUSAU
holds the No. 1 market share position in retail and wholesale remittance
processing solutions. WAUSAU processes more than $1 trillion in payments each
year through its work with more than 650 organizations, and maintains more
than 30 percent of all U.S. lockbox volume. The company works with 13 of the
25 largest financial institutions, 42 percent of insurance companies with more
than 5 million customers and 24 percent of utilities with more than 100,000
customers. More than 200 financial institutions use WAUSAU's remote deposit
capture service, and industry consultants Celent and Aite have ranked WAUSAU's
remote capture functionality above all competitors.
SOURCE WAUSAU Financial Systems
Contact: Liz Leismer For WAUSAU Financial Systems, (312) 297-6915,
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