Chase Ranks #1 in Mobile Banking Functionality
NEW YORK -- April 25, 2013
Chase ranked #1 for both U.S. and global banks in Forrester Research’s 2013
Global and U.S. Mobile Banking Functionality Rankings,^1 released today. Chase
received a score of 71 out of 100 – fifteen points above the report’s average
score of 56.
Of the 15 banks evaluated in the study, Chase stood out for its mobile banking
offerings across multiple touchpoints – ranging from smartphone apps, mobile
websites and two-way Short Message Service (SMS). Forrester also recognized
Chase’s money movement features such as bill pay – including the ability to
add a payee – and mobile transfer capabilities.
“We believe the Forrester rankings reflect our commitment to serving customers
exceptionally well through all channels, including online and mobile,” said
Gavin Michael, the new head of digital for Chase’s Consumer and Community
Banking division.“More than 13 million customers are taking advantage of
Chase Mobile^® – and many more are joining every quarter.They like the
immediacy and functionality of our digital channels.”
Chase Mobile^® includes the following features:
*Chase QuickDeposit^SM, the award-winning mobile deposit capability;
*Chase QuickPay^SM, its proprietary person-to-person payment service;
*Payment options such as bill pay, account transfers and wire transfers;
*Mobile website access;
*SMS text messaging; and
*Chase Instant Action Alerts to notify customers of a low balance, and to
allow them to transfer money by replying to the text message.
Chase Mobile banking is available to Chase customers using most major mobile
platforms, with apps for iPad^®, iPhone^®, iPod Touch^®, Android^™, Windows®
Phone and Kindle Fire, as well as throughthe Chase mobile website.
Forrester Research, a global research and advisory firm, used its proprietary
Mobile Banking Functionality Benchmark to evaluate and rank the mobile banking
efforts of 15 of the largest banks in North America, Western Europe and
Australia to determine the banks leading in mobile banking. The methodology
included three steps: defining a user scenario, scoring the banks' mobile
banking services across more than 50 categories and criteria, and ranking the
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase &
Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4
trillion and operations in more than 60 countries. Chase serves more than 52
million consumers and small businesses through more than 5,600 bank branches,
18,700 ATMs, credit cards, mortgage offices, and online and mobile banking as
well as through relationships with auto dealerships. More information about
Chase is available at www.chase.com.
iPad^®, iPhone^® and iPod Touch^® are trademarks of Apple, Inc., registered in
the U.S. and other countries.
Android^™ is a trademark of Google, Inc.
Windows^® is a registered trademark of Microsoft Corporation in the United
States and other countries.
Kindle Fire is a trademark of Amazon.com, Inc. or its affiliates.
^1 2013 Global Mobile Banking Functionality Rankings, Forrester Research,
Inc., April 25, 2013 and 2013 US Mobile Banking Functionality Rankings,
Forrester Research, Inc., April 25, 2013
JPMorgan Chase & Co.
Lauren Francis, 212-270-4435
Follow us @ChaseNews
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