CORRECTING and REPLACING Huntington Bank Ranks Highest in National 2013 J.D.
Power and Associates U.S. Retail Banking Satisfaction Study
CORRECTION...by Huntington Bancshares Incorporated
COLUMBUS, Ohio -- April 25, 2013
Fifth graph, end of second sentence of release should read: ...which are open
75 hours a week (sted ...which are open 25 hours a week.)
The corrected release reads:
HUNTINGTON BANK RANKS HIGHEST IN NATIONAL 2013 J.D. POWER AND ASSOCIATES U.S.
RETAIL BANKING SATISFACTION STUDY
Retail banking customers have rated Huntington Bank (NASDAQ: HBAN;
www.huntington.com) highest in the North Central Region, according to the J.D.
Power and Associates 2013 U.S. Retail Banking Satisfaction Study^SM. The
findings rank Huntington highest among the largest financial institutions in
the region. In total, the study surveyed more than 50,000 customers.
Huntington has an overall score of 814 on a 1,000-point scale, up from 790 in
2012. The regional average was 776 and includes 25 banks in the region. J.D.
Power’s study indicates that Huntington performs particularly well in the
account information, fees and channel activities factors. Overall satisfaction
among retail customers averaged 763 in 2013, an increase of 10 index points
“Huntington is thrilled to have received recognition from such a respected and
highly authoritative organization as J.D. Power and Associates,” said Mary
Navarro, Huntington’s retail and business banking director. “Exceeding
customer expectations by getting to know them and looking out for them is part
of our culture, and our colleagues do a great job with this every day. We are
very appreciative of our customers and thank them for banking with us.”
J.D. Power’s ranking comes on the heels of Huntington’s recognition last year
as ranking “Highest in Customer Satisfaction with Small Business Banking” by
J.D. Power and Associates. And recently, Huntington was named the winner of
the 2013 TNS Choice Award for Consumer Banking in the Central Region, which
includes the 20 states in the center of the United States.
Over the past three years, Huntington has developed 24-Hour Grace^®, a unique
service that gives Huntington consumer checking customers who are overdrawn
until the next business day to cover overdrafts and avoid overdraft fees.
Additionally, the bank has introduced an innovative checking account called
Asterisk-Free Checking^®, developed mobile applications for the iPhone^®,
iPad^® and smartphones with Android^TM operating systems, strengthened its
commitment to small business by lending $4 billion in the last three years,
extended Saturday branch hours and opened 107 new branches in Giant Eagle and
Meijer grocery stores, which are open 75 hours a week.
The J.D. Power study concluded that many banks have eliminated free checking
and implemented new fees, which have often negatively impacted overall
customer satisfaction. With the introduction of Asterisk-Free Checking^®,
Huntington has eased consumer checking fee concerns for customers.
Additionally, the bank’s 24-Hour Grace^® program has become popular with
customers because it gives customers more time to cover an overdraft and avoid
J.D. Power also highlighted that customers appreciate the personal service
they receive at their branch, but that such transactions are slowly declining.
Huntington has always been customer focused, as evidenced by the numerous
awards the bank has garnered over the years. Every customer who walks into a
branch is greeted with the word, “Welcome” and asked what the staff can do to
Huntington also has recently been recognized for its consistently outstanding
consumer customer satisfaction by the MSR Group, which announced that
Huntington has received its APECS® Customer Advocacy Award for the Midwestern
Region for a fourth consecutive year. This survey represents top consumer
feedback from more than 2,400 households throughout Huntington’s competitive
markets. The MSR Group is a nationally recognized full-service market research
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company providing forecasting,
performance improvement, social media and customer satisfaction insights and
solutions. The company's quality and satisfaction measurements are based on
responses from millions of consumers annually. For more information on car
reviews and ratings, car insurance, health insurance, cell phone ratings, and
more, please visit JDPower.com. J.D. Power and Associates is a business unit
of The McGraw-Hill Companies.
About The McGraw-Hill Companies
The McGraw-Hill Companies, to be renamed McGraw Hill Financial (subject to
shareholder approval), is a powerhouse in credit ratings, benchmarks and
analytics for the global capital and commodity markets. Leading brands
include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones
Indices, Platts, CRISIL, J.D. Power and Associates, McGraw-Hill Construction
and Aviation Week. The Company has approximately 17,000 employees in 27
countries. Additional information is available at www.mcgraw-hill.com.
Huntington Bancshares Incorporated is a $56 billion regional bank holding
company headquartered in Columbus, Ohio. The Huntington National Bank, founded
in 1866, provides full-service commercial, small business, and consumer
banking services; mortgage banking services; treasury management and foreign
exchange services; equipment leasing; wealth and investment management
services; trust services; brokerage services; customized insurance brokerage
and service programs; and other financial products and services. The principal
markets for these services are Huntington’s six-state banking franchise: Ohio,
Michigan, Pennsylvania, Indiana, West Virginia, and Kentucky. The primary
distribution channels include a banking network of more than 700 traditional
branches and convenience branches located in grocery stores and retirement
centers, and through an array of alternative distribution channels including
internet and mobile banking, telephone banking, and more than 1,400 ATMs.
Through automotive dealership relationships within its six-state banking
franchise area and selected other Midwest and New England states, Huntington
also provides commercial banking services to the automotive dealers and retail
automobile financing for dealer customers.
The Huntington National Bank, Member FDIC. The logo mark^® and Huntington^®
are federally registered service marks of Huntington Bancshares Incorporated.
Asterisk-Free Checking^®, and 24-Hour Grace^® are federally registered service
marks of Huntington Bancshares Incorporated. The 24-Hour Grace^® system and
method are patented: US Pat. No. 8,364,581.
iPhone® is a trademark of Apple Inc., registered in the U.S. and other
countries. Android™ is a trademark of Google Inc.
Huntington Bancshares Incorporated
Maureen Brown, 614-480-5512
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