Travelers Launches Risk Control On-Demand
New, innovative consultative tool gives customers access to risk management
services when and how they need it
RIMS Annual Conference 2013
HARTFORD, Conn. -- April 22, 2013
In today’s fast-paced world, customers expect information that is easily
accessible wherever and whenever they need it. That is why Travelers is
launching Risk Control On-Demand, an effective and flexible consultative
service that can help businesses manage risk exposures. Risk Control On-Demand
allows Travelers consultants to reach more customers when, where and how they
need expertise using screen-share technology. This new service is exclusively
available for Travelers customers, and live demonstrations of Risk Control
On-Demand will be available at this year’s RIMS Annual Conference held at the
Los Angeles Convention Center on April 21-24.
“Risk Control On-Demand builds upon Travelers’ suite of Risk Control service
offerings by using innovative technology to deliver a customized risk
management consultation when customers need it,” said Marty Henry, Senior Vice
President of Risk Control at Travelers. “Risk Control On-Demand can help even
more businesses protect their employees, property and ultimately their bottom
line by getting this valuable information in their hands when they want it.”
By using Risk Control On-Demand, customers and consultants from Travelers can
have a virtual conversation, which enables the consultant to review a video
clip of a customer’s operation to analyze exposures, outline solution options,
or even discuss available resources, such as a technical bulletin or training
opportunity. Customers receive the same high-quality consulting as they would
in an on-site visit, in an efficient and flexible manner that works best for
their schedule and needs.
“Our customers have benefitted when they take advantage of risk management
information from Travelers and effectively implement loss mitigation
strategies,” added Tim Howe, Vice President of Risk Control at Travelers.
“This technology will help to extend our reach beyond customers who have
utilized on site consultations and other online resources.”
There are currently seven Risk Control On-Demand services that focus on key
areas of customer interest including slip, trip and fall prevention; post
injury management; driver training; industrial hygiene analysis; ergonomics;
contractual risk transfer; and metal halide lighting. Additional topics will
be added to address even more risks that commonly impact businesses. With this
new service approach, Travelers Risk Control can also assist with service
strategies to reduce risks by reviewing a customer’s loss history with
Travelers e-Carma^® Risk Management Information System.
Whether they utilize Travelers Risk Management Services on site, online or now
On-Demand, customers have a variety of ways to interact with one of Travelers’
highly knowledgeable and experienced Risk Control Consultants to help protect
them from things going wrong. To learn more about risk management products and
services from Travelers, visit www.Travelers.com/riskcontrol.
The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty
insurer selling primarily through independent agents and brokers. The
company’s diverse business lines offer its global customers a wide range of
coverage in the auto, home and business settings. A component of the Dow Jones
Industrial Average, Travelers has more than 30,000 employees and generated
revenues of approximately $26 billion in 2012. For more information, visit
The Travelers Companies, Inc.
Matt Bordonaro, 860-277-7014
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