LivePerson and Vixia partner to provide online engagement solutions to
NEW YORK, April 22, 2013
NEW YORK, April 22, 2013 /PRNewswire/ --LivePerson, Inc. (NASDAQ: LPSN), a
leading provider of intelligent engagement solutions, today announced a
distribution partnership with Vixia, Inc., a leading interactive digital
marketing company based in Tokyo, to expand its Asia-Pacific presence and
jointly promote LivePerson's online engagement solutions to the Japanese
(Logo: http://photos.prnewswire.com/prnh/20110105/NY24753LOGO-a )
LivePerson is a global leader in cloud-based online engagement solutions,
including its award-winning online chat, mobile chat, voice and targeted
content solutions, creating meaningful, real-time connections with digital
customers that result in higher conversion rates and superior customer
experiences across the customer lifecycle. Over 8,500 businesses worldwide use
LivePerson's sophisticated technology and robust intelligence platform to
produce a compelling multi-channel digital experience and measurable business
"Companies in Japan are recognizing the importance of providing an exceptional
customer experience across multiple channels. By partnering with Vixia, our
goal is to more broadly deliver our intelligent digital engagement solutions
to the Japanese market and enable businesses to understand and exceed evolving
consumer expectations, while also improving ROI on their digital properties,"
said Dustin Dean, VP of APAC, LivePerson.
Vixia, a partial subsidiary of one of Japan's largest contact centers, Moshi
Moshi Hotline, Inc, is an innovative digital agency that has introduced
several of the world's leading marketing solutions to the Japanese market. A
leader in delivering customer connection solutions, Moshi Moshi Hotline, Inc
and its group companies currently offer multiple engagement options including
online, phone and in-person customer services.
"With the combined expertise of LivePerson, Vixia, and Moshi Moshi Hotline, we
believe we can offer tremendous value to Japan's fast-growing digital market,
and a uniquely holistic approach to customer engagement that includes best
practices in both digital marketing and contact center solutions," said Robert
LoCascio, Founder and CEO, LivePerson.
"As the eCommerce space in Japan becomes increasingly competitive, businesses
are realizing the need to effectively engage consumers online, and to provide
intelligent, real-time connections in all digital channels," said Tomo
Hanafusa, Vice President of Digital Marketing Services, Vixia. "We're very
excited to work with LivePerson, and to introduce an industry-leading
engagement platform to our base of Japanese customers and prospects."
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables
businesses to proactively connect in real-time with their customers via chat,
voice, and content delivery at the right time, through the right channel,
including websites, social media, and mobile devices. This "intelligent
engagement" is driven by real-time behavioral analytics, producing connections
based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase
conversions and improve customer experience, including Hewlett-Packard, IBM,
Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in
2012, and has been named a Market Share Leader by Frost and Sullivan in 2012.
LivePerson is headquartered in New York City with offices in San Francisco,
Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
For more information, please visitwww.liveperson.com. To view other press
releases about LivePerson, please visit pr.liveperson.com.
Safe Harbor Provision
Statements in this press release regarding LivePerson that are not historical
facts are forward-looking statements and are subject to risks and
uncertainties that could cause actual future events or results to differ
materially from such statements. Any such forward-looking statements,
including but not limited to financial guidance, are made pursuant to the safe
harbor provisions of the Private Securities Litigation Reform Act of 1995. It
is routine for our internal projections and expectations to change as the
quarter and year progresses, and therefore it should be clearly understood
that the internal projections and beliefs upon which we base our expectations
may change. Although these expectations may change, we are under no
obligation to inform you if they do. Actual events or results may differ
materially from those contained in the projections or forward-looking
statements. Some of the factors that could cause actual results to differ
materially from the forward-looking statements contained herein include,
without limitation: potential fluctuations in our quarterly and annual
results; potential fluctuations in litigation, transaction-related and other
costs; costs associated with our international expansion; the adverse effect
that the global economic downturn may have on our business and results of
operations; competition in the online sales, marketing, customer service and
online engagement solutions markets; our ability to retain existing clients
and attract new clients; risks related to new regulatory or other legal
requirements that could materially impact our business; impairments to
goodwill that result in significant charges to earnings; volatility of the
value of certain currencies in relation to the US dollar, particularly the
currency of regions where we have operations; risks related to our
international operations, particularly our operations in Israel, and the civil
and political unrest in that region; responding to rapid technological change
and changing client preferences; our ability to retain key personnel and
attract new personnel; risks related to the ability to successfully integrate
past or potential future acquisitions; technology systems beyond our control
and technology-related defects that could disrupt the LivePerson services;
increased allowances for doubtful accounts as a result of an increasing amount
of receivables due from customers with greater credit risk; privacy concerns
relating to the Internet that could result in new legislation or negative
public perception; risks related to the regulation or possible
misappropriation of personal information belonging to our customers' Internet
users; legal liability and/or negative publicity for the services provided to
consumers via our technology platforms; risks related to protecting our
intellectual property rights or potential infringement of the intellectual
property rights of third parties; and risks related to our common stock being
traded on more than one securities exchange, which may result in additional
variations in the trading price of our common stock. This list is intended to
identify only certain of the principal factors that could cause actual results
to differ from those discussed in the forward-looking statements. Readers are
referred to the reports and documents filed from time to time by us with the
Securities and Exchange Commission for a discussion of these and other
important risk factors that could cause actual results to differ from those
discussed in forward-looking statements.
SOURCE LivePerson, Inc.
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