Please find below a press release by LiveIt Investments, the BPO investment arm 
of Ayala Corporation. 
For further inquiries, contact: 
Emi de Lara       908-3456    0917-8136510<>
Jan Siena           908-3355    0917-8826045 <>
Gale Launio      908-3343   0917-5237641 <> 
Stream Acquires UK-Based Company and Achieves Strong 2012 Results 
LiveIt, Ayala Corporation's BPO investment arm, announced that its investee, 
Stream Global Services, Inc., recently completed the acquisition of all the 
outstanding share capital of UK based LBM Holdings Limited, and also posted 
strong financial results for the quarter and year ending December 31, 
Stream is a leading Customer Relationship Management BPO company with over 
39,000 employees supporting 35 languages across 56 service centers in 23 
countries. LBM is a premier demand and lead generation solutions provider that 
employs approximately 2,500 people across six locations in the UK and generates 
approximately £60 million in annual revenues. LBM will enable Stream to better 
penetrate the UK, the world's second largest English language market, as well 
as strengthen its ability to help customers grow their sales through LBM's 
revenue generation service offerings. LBM's clients are in the 
telecommunications, financial services, utilities, automotive and retail 
"This transaction is about delivering greater value to our clients and 
long-term growth for our company," said Stream Chairman and CEO Kathy 
Marinello. "LBM has proven experience in creating highly precise target lists 
of people who will be more inclined to buy products and services, which will 
further enhance our StreamSELLER offering. StreamSELLER focuses on everything 
involved with the sales process, from recruiting, hiring and training the right 
people to the consistent use of proven sales behaviors that close more sales 
with greater predictability. LBM's people, expertise and capabilities, combined 
with Stream's financial strength, global presence, and sales and service 
offerings, will establish a broader portfolio of high-value service offerings 
for our clients." 
As previously 
announced<>, Stream also 
achieved revenues of $860 million in 2012, and 14% growth in Adjusted EBITDA to 
$101 million. In the fourth quarter, revenue was $236 million, up 7% versus the 
fourth quarter of 2011, and Adjusted EBITDA was $34 million, up 10%, 
representing the eighth straight quarter of year over year growth in Adjusted 
EBITDA. Net income for the fourth quarter of 2012 was $4 million. 
Stream has also achieved strong momentum in the Philippines where over the last 
3 years it has grown its headcount to more than 14,000, and in recent months it 
has opened 3 new sites in Pasay, Makati and Cebu. Stream pioneered the call 
center industry in the country when it took the first calls from the US market 
in mid 2000. 
Stream also won the prestigious "IT-BPO Employer of the Year" award during the 
recent seventh annual International ICT Awards. Stream's selection was based on 
its company-wide focus on employee engagement, satisfaction, and career 
opportunities. The award recognizes Stream for its leadership, strategic 
approach to HR with a focus on employee retention, and commitment to continuous 
Stream's company culture, embodied in its global brand promise of "Caring 
People...Building Businesses. Building Careers" is the foundation for growth 
and opportunity for those who want to build careers at Stream. By creating a 
caring environment, Stream has steadily improved employee satisfaction and 
engagement. This ultimately has led to higher employee retention and skill 
level, which has enabled Stream employees to deliver exceptional customer 
experiences on behalf of the clients they serve. 
"This award is a testament to the work we have done to create a unique and 
powerful company culture that really focuses on our most valuable asset - our 
people," said Jared Morrison, Stream's VP and Philippine Country Manager. "We 
put a lot of energy into making sure our employees are prepared for success. 
This starts with the way we recruit for exceptional talent all the way through 
training, development, and ongoing professional growth opportunities that we 
offer our people. We also create a fun, vibrant work environment so people get 
more personal satisfaction out of their choice to build a career with Stream." 
Stream is also a past winner of the prestigious "Employer of the Year" award  
by the People Management Association of the Philippines (PMAP), the country's 
leading association of human resource management and development practitioners 
from various industries. 
Fred Ayala, LiveIt's CEO and Stream's Vice Chairman, added, "We are very 
pleased with Stream's entry into the UK market, its strong financial results 
globally, its continued growth in the Philippines, and its recognition by the 
industry as an employer of choice." 
About Stream Global Services:
Stream Global Services is a global business process outsourcing (BPO) service 
provider specializing in customer relationship management services including 
sales, customer 
are&index=1&md5=244d398885dc355f24422fd1d36d3cd1> and technical 
hnical+support&index=2&md5=c662c7e96152966776af1e6f2de42e4a> for Fortune 1000 
companies. Stream is a trusted partner to some of the world's leading 
technology, computing, telecommunications, retail, entertainment/media, and 
financial services companies. Stream's service programs are delivered through a 
set of standardized best practices and sophisticated technologies by a highly 
skilled multilingual workforce of over 39,000 employees capable of supporting 
over 35 languages across 56 service centers in 23 countries. Stream strives to 
expand its global presence and service offerings to increase revenue, improve 
operational efficiencies and drive brand loyalty for its clients. To learn more 
about the company and its complete service offering, please visit
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