Travelers Announces Significant e-CARMA® Enhancements at RIMS 2013
New Claim Management Dashboard Lets Customers Easily Analyze Open Claims
Risk and Insurance Management Society (RIMS) 2013 Annual Conference &
Exhibition Booth #721
LOS ANGELES -- April 22, 2013
To provide business insurance customers with an easy and efficient way to
manage claims and potential risks, Travelers today announces significant
enhancements to its e-CARMA^® suite of risk management information tools and
services, adding a new Claim Management Dashboard and an expansion of the
capabilities of its Risk Analyzer dashboard. Developed by Travelers National
Accounts and Risk Management Information Services (RMIS), these upgrades will
soon be available to all e-CARMA users.
The new Claim Management Dashboard is fully interactive and provides one stop
for customers to analyze open claims, as well as an interactive listing of
claims where recent activities may have a significant impact on overall loss
costs. Using the open inventory view, claims are summarized within important
categories and organized by distribution across Travelers’ adjusting offices,
states or any level of a customer’s organization. Functionality allows for
drilling down from summary information to the individual claim files where
detailed information can be found to help determine next steps.
Given the success of the e-CARMA Mobile Risk Manager^®, the open inventory
view of the Claim Management dashboard is designed to run not only on
computers, but also on tablet devices such as iPad^®, nexus^®, and Galaxy
“We have greatly simplified the claim management process by combining all
common claim milestones and analysis in one mobile friendly interactive
dashboard,” said Michael Strietelmeier, Vice President, RMIS at Travelers.
In addition, to help customers even better understand risks within their
business, Travelers has updated its Risk Analyzer Dashboard to connect loss
analysis outcomes to actionable solutions. The enhancement identifies the most
prevalent loss cause, injuries or ergonomic cases and connects it to Travelers
Risk Control publications, technical bulletins, webinars and training modules,
all related to cause of loss and part of body outcomes. The dashboard also
offers industry peer benchmarking statistics.
“Travelers e-CARMA suite of risk management tools and services continually
evolves to simplify the delivery of information to our customers, enabling
them to make sound risk management decisions,” continued Strietelmeier.
“Whether their role is claim management, risk control or risk management, the
new Claim Management Dashboard and enhancements to the Risk Analyzer Dashboard
help our customers to be more effective.”
e-CARMA® is the front-end to Travelers suite of RMIS products, which has
allowed customers to report claims instantly, access documentation in the
claim process and review key information. The easy-to-use system offers a
robust set of tools including customizable dashboards with intuitive
navigation that significantly enhances the users’ analytic capabilities.
Current and potential customers and independent agents and brokers attending
the Risk and Insurance Management Society (RIMS) 2013 Annual Conference &
Exhibition in Los Angeles this week will have the opportunity to preview the
e-CARMA enhancement and new Claim Management dashboard at the Travelers Booth,
The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty
insurer selling primarily through independent agents and brokers. The
company’s diverse business lines offer its global customers a wide range of
coverage in the auto, home and business settings. A component of the Dow Jones
Industrial Average, Travelers has more than 30,000 employees and generated
revenues of approximately $26 billion in 2012. For more information, visit
The Travelers Companies, Inc.
Jennifer Bagdade, 651-310-2883
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