Aetna Opens Support Lines to the Public after Fertilizer Plant Explosion in
HARTFORD, Conn. -- April 18, 2013
Following the deadly fertilizer plant explosion in West, Texas, Aetna (NYSE:
AET) has opened its employee assistance program lines for any person who may
be having difficulty coping with the explosion and its aftermath. Aetna also
is making it easier for members affected by the explosion to refill
prescriptions and find care outside their home areas for those who have
evacuated. The company is extending claim and appeal filing times, among other
“Our deepest sympathies and concerns are with the people of West, Texas,
following this terrible event,” said Aetna Chairman, CEO and President Mark T.
Bertolini. “Aetna is already at work helping those affected get the help they
need to move forward from this disaster.”
The Aetna Behavioral Health Employee Assistance Program professionals who will
answer the phone have experience helping people through traumatic events, and
are available now. Any person, regardless of insurance, is welcome to contact
Aetna’s counselors for help, support or referrals for further assistance.
The number to call is 1-888-AETNA-EAP (1-888-238-6232). Individuals and
families also may want to reference the following materials.
*Recovering from trauma and loss
*Recognizing and coping with sadness after a loss
In addition, Aetna members and health care providers affected by the disaster
who need care or other assistance can reach the company at the following
*Aetna Member Services: Call the number printed on your ID card*. If ID
card is unavailable, call 1-800-443-AETNA (1-800-443-2386)
*Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
*Aetna Rx Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720
*Aetna Dental: 1-877-238-6200
*Health care providers should contact the Provider Service Centers:
- Indemnity and PPO-based benefit plans: 1-888-MD-Aetna (1-888-632-3862)
- HMO benefit plans: 1-800-624-0756
* Replacement ID cards and access to a Personal Health Record (PHR) can be
found on Aetna Navigator™: http://www.aetna.com/index.htm
Affected Aetna members may refill their prescriptions early, as needed. Those
who use Aetna’s mail-order pharmacy can receive a prescription at an alternate
delivery location or refill a prescription that may have been lost, damaged or
Affected Aetna members also can seek emergency care anywhere, as needed. As
part of its disaster procedures, Aetna will monitor the impact on its network
doctors, hospitals and other health care providers. The company will work
closely with providers to make further modifications to its policies as
necessary to ensure members have access to care.
If any additional local, state or federal disaster executive orders or
regulations are issued related to these catastrophic events, Aetna will adjust
its policies to comply.
Aetna is one of the nation's leading diversified health care benefits
companies, serving approximately 37.3 million people with information and
resources to help them make better informed decisions about their health care.
Aetna offers a broad range of traditional, voluntary and consumer-directed
health insurance products and related services, including medical, pharmacy,
dental, behavioral health, group life and disability plans, and medical
management capabilities, Medicaid health care management services and health
information technology services. Aetna’s customers include employer groups,
individuals, college students, part-time and hourly workers, health plans,
health care providers, governmental units, government-sponsored plans, labor
groups and expatriates. For more information, see www.aetna.com.
Walt Cherniak, 410-401-9490
Press spacebar to pause and continue. Press esc to stop.