CUOMO UNVEILS 'SCORECARD' TO MEASURE UTILITIES' PERFORMANCE

     (The following press release from the New York State Governor's Office was 
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State of New York | Executive Chamber
Andrew M. Cuomo | Governor
For Immediate Release: April 18, 2013 
GOVERNOR CUOMO UNVEILS 'SCORECARD' TO MEASURE UTILITIES' PERFORMANCE 
Governor Andrew M. Cuomo today unveiled a new “utility scorecard” to hold 
utilities accountable for power restorations after a significant outage using a 
quantitative assessment of electric utility performance, as part of the State’s 
efforts for more aggressive review and evaluation of utilities following 
Superstorm Sandy. The proposed scorecard will be issued by the Public Service 
Commission (PSC) for public review and comment to ensure the performance 
metrics are the most comprehensive and effective. 
The proposed scorecard builds on the work of the Moreland Commission on Utility 
Storm Preparation and Response, the NYS Ready commission and the NYS Respond 
commission, convened by the Governor after Superstorm Sandy to ensure that the 
State’s critical systems and services are prepared for future natural disasters 
and other emergencies.  
“A utility scorecard will help establish standards to promote effective 
emergency preparation and response by utilities in the restoration of power to 
their communities,” said Governor Cuomo. “Holding utilities accountable to such 
standards will ensure that they have the ability, capacity, and mindset to act 
quickly and effectively. My administration will continue to work aggressively 
to enact reforms that will overhaul and improve New York State’s emergency 
preparedness and response capabilities, as well as improve the strength and 
resilience of the state’s infrastructure to better withstand major weather 
incidents.” 
“The provision of reliable and dependable energy supply is critical to the 
health and safety of New Yorkers,” said Commission Chairman Garry Brown. “To 
fulfill this important obligation, utilities must appropriately respond to 
emergencies, and the Commission must be able to assure that the utilities are 
adequately prepared to respond to emergency events, and that they respond 
appropriately to the challenge of restoring service promptly and efficiently.” 
The development of a quantitative metrics scorecard is the direct result of 
newly enacted changes to the Public Service Law advanced by Governor Cuomo and 
codified as part of the 2013-14 State Budget. The new law requires increased 
PSC oversight of utility emergency response plans, and it provides the 
Commission with the authority to assess civil penalties against utilities. The 
development of criteria to judge utility performance is the first step to 
ensure more aggressive regulatory oversight. 
The areas addressed by the scorecard include: 
· The advanced preparation of each utility prior to a significant outage; 
· The ability of each company to restore service after a significant outage; 
and 
· Each company’s communication during a significant outage.  
The scorecard will provide quantitative measures to assist the PSC in its 
evaluation of utility performance, its determination of whether to assess a 
penalty, and the magnitude of the penalty to be assessed.  
In addition to developing performance criteria, the law requires that the PSC 
review and approve electric emergency response plans filed annually by electric 
corporations and specifies subject areas to be covered in the emergency 
response plans. The significantly more stringent assessment and overview of 
utility activity in New York were enacted as part of Governor Cuomo’s 2013-14 
State Budget. 
PSC review and approval of the emergency response plans will require 
establishment of a process for public comment that will be applicable to each 
electric utility’s emergency plan. The approved plans would serve as foundation 
for subsequent enforcement action by the Commission.  
Additional news available at www.governor.ny.gov
New York State | Executive Chamber | press.office@exec.ny.gov | 518.474.8418 
(kgt)NY 
 
 
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