Worksmart Technology Sees Significant Growth in Cloud-Based Voice
Communications Using Mitel
Leading UK Partner Now Delivering 90 Per Cent of Mitel Telephony Services Via
LONDON, April 18, 2013 (GLOBE NEWSWIRE) -- Mitel® (Nasdaq:MITL) (TSX:MNW), a
leading provider of cloud and premises-based unified communications and
collaboration (UCC) solutions, today announces a 40 per cent increase in the
delivery of cloud-based voice communications by its UK managed services
partner Worksmart Technology, in just 12 months. The significant growth sees
Worksmart now delivering 90 per cent of its telephony services via the cloud,
compared to 50 per cent in 2011 and 25 per cent five years ago.
In August 2010, Worksmart selected Mitel cloud solutions to centralise VoIP
deployments for its customers. The cloud-based model has enabled Worksmart to
rapidly scale up the delivery of enterprise-class voice communications service
to its 400-strong customer base, and securely and remotely monitor, support
and upgrade these deployments. Customers with legacy equipment or
premise-based Mitel solutions can move easily to the cloud, with Worksmart
enabling a seamless transition.
Joel Bramwell, Business Development Director, Worksmart Technology, said: "The
way organisations are viewing their IT infrastructure is changing. Attitudes
to the cloud are shifting and customers who traditionally shied away from
hosted solutions are now seeing the value that it brings and we expect this
trend to continue. By working with Mitel and embracing the cloud, we have been
able to capitalise on the increasing demand for cloud-based services and grow
our business significantly."
The end-to-end cloud service, managed from Worksmart's data centres, includes
lines, calls, data, mobile, call logging, call recording and conferencing, and
a recently introduced roaming application that also allows features to be
controlled on a mobile, from anywhere in the world.
Mitel cloud solutions are highly scalable, allowing Worksmart to easily
accommodate future demand for feature-rich voice services in the cloud,
delivering these to customers with minimal up-front capital investment and
tailoring to their requirements and business needs.
Graham Bevington, EVP Mitel, International Markets, commented: "The demand for
cloud-based services that Worksmart is experiencing reflects a wider trend
across the Mitel business. Organisations are becoming increasingly aware of
the flexibility and cost savings that a cloud model can offer and are actively
seeking these solutions. Mitel already has an installed base of more than
228,000 cloud users, with over 30,000 new cloud users added in the three
months from December 2012 to February 2013; we anticipate this growth will
continue through 2013 with the help of partners such as Worksmart."
Mitel® (Nasdaq:MITL) (TSX:MNW) is a global provider of unified communications
and collaboration (UCC) software, solutions and services that enable
organizations to conduct business anywhere, over any medium with the device of
their choice. Through a single cloud-ready software stream, Mitel's Freedom
architecture provides customers in over 100 countries the flexibility and
simplicity needed to support today's dynamic work environment. For more
information visit www.mitel.com.
Worksmart is an accredited Mitel Managed Service Specialist Partner, offering
a complete range of hosted IP telephony services to enterprises with up to
10,000 employees, from fixed lines and office telephones, to call management
and recording, conferencing and collaboration, and integrated mobile
communications. The company works with businesses across the public and
private sectors, including finance, retail, engineering and healthcare.
Mitel and the Mitel logo are registered trademarks of Mitel Networks
All other trademarks are the property of their respective owners.
CONTACT: Duncan Miller, Mitel, +44 1291 430 000,
Andrea Berghall, EML Wildfire, +44 208 408 8000,
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