Leading Vacation Company Selects inContact to Optimize Multi-channel Contact
Growing Network of Resort Destinations serves over 850,000 guests per year
SALT LAKE CITY, April 16, 2013
SALT LAKE CITY, April 16, 2013 /PRNewswire/ --inContact (NASDAQ: SAAS), the
leading provider of cloud contact center software and contact center agent
optimization tools, today announced that a leading vacation timeshare company
selected inContact to support more than 300 contact center agents for its
growing network of top North American resort destinations.
The company was seeking a unified cloud platform to handle multichannel
customer interactions including phone, chat, fax, email and social.
inContact's powerful Universal Queue creates a single integrated flow of
multi-channel interactions, enabling customers to communicate via their
channel of preference, optimizing agent workflow and contact handling and
giving contact center managers a complete view of their entire operations.
Previously operating with multiple premise-based systems across different call
centers, the company was looking for a state-of-the-art solution to unify
operations and to improve call flow and routing. Another major criteria for
their selection was the ability to integrate the contact center software with
their CRM systems. inContact will deliver cloud ACD and IVR services as well
as Blended Predictive Dialer, Workforce Management and inContact's ECHO
"Customer service is paramount in the travel and hospitality industry where
brand loyalty can be destroyed by poor service," said Paul Jarman, CEO of
inContact. "To keep pace with customer demands, companies must be able to
respond efficiently and effectively via a variety of communications channels.
inContact harmonizes contact center operations in the cloud helping companies
to become more agile and to reduce operational costs while at the same time
improving overall customer experience whether it's through voice, email, chat,
mobile or social channels."
oLearn about our ground-breaking new cloud software release:
oFollow @inContact on Twitter: www.twitter.com/inContact
oBecome a fan of inContact on Facebook: www.facebook.com/inContact
inContact (NASDAQ:SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn
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