Interactive Intelligence to Host “Making the Business Case for Moving Your Contact Center to the Cloud” Industry Web Event

  Interactive Intelligence to Host “Making the Business Case for Moving Your
  Contact Center to the Cloud” Industry Web Event

Business Wire

INDIANAPOLIS -- April 16, 2013

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications software and services, is hosting a
complimentary Web event titled, “Making the Business Case for Moving Your
Contact Center to the Cloud,” to be held Tuesday, April 30 at 11:30 a.m.
Eastern time (EDT).

This 75-minute webcast will bring together leading industry experts to discuss
the following critical issues when developing a business case for cloud-based
contact center solutions:

  *Defining and quantifying the benefits of moving your contact center to the
  *Dealing with security and reliability concerns.
  *Developing an accurate premises versus cloud total-cost-of-ownership
  *Using the cloud to improve the customer experience.

This webcast will be presented by Ovum Principal Analyst, Keith Dawson, and
Interactive Intelligence Chief Marketing Officer, Joe Staples. An extensive
audience Q&A will follow the presentation, with Dawson and Staples joined by
industry experts, Elizabeth Herrell, principal analyst for Communication
Initiatives, and J.R. Simmons, president and principal consultant for COMgroup

“The growth of the cloud contact center market is nearly 10 times that of the
premises-based sector, but that doesn’t mean the business case will be easily
accepted internally,” Staples said. “We designed this webcast for contact
centers that have decided the cloud makes sense for them, and now need the
kind of objective, expert advice that will help them substantiate and execute
on that decision.”

Attendees of this Interactive Intelligence Web event will receive a
complimentary white paper titled “The Total Cost of Ownership of Cloud and
Premise-Based Contact Center Systems” (Ovum, Jan. 21, 2013).

To register for this webcast, click here.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services. The company’s unified IP business communications
solutions, which can be deployed on-premises or via the cloud, are ideal for
industries such as financial services, insurance, outsourcers, collections and
utilities. Interactive Intelligence was founded in 1994 and has more than
5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best
Small Companies in America and Software Magazine’s 2012 Top 500 Global
Software and Service Providers. It employs approximately 1,400 people and is
headquartered in Indianapolis, Indiana. The company has offices throughout
North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or;
on the Net:

This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.



Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications
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