Skylight® Healthcare Systems Leads the Charge to Boost the Hospital Experience with Interactive Meal Ordering Partners with the Industry’s Top Food Management Providers for Interactive Meal Ordering Business Wire SAN DIEGO -- April 16, 2013 Skylight® Healthcare Systems, the industry pioneer in interactive patient systems, continues to address the growing demands of today’s healthcare consumer. By partnering with the industry’s top hospital food management providers, Skylight has been able to develop, test and deploy integrations with Computrition®, CBORD®, Sodexo®, and Common CENTS® Solutions to provide interactive meal ordering options to patients. With interactive meal ordering, hospitals can deliver an enhanced level of comfort and amenity while improving the overall patient experience, decreasing operating costs, and streamlining the workflow of non-clinical departments. Interactive meal ordering through Skylight CareNavigator™ allows patients in the hospital to conveniently order what they want, when they want using an intuitive menu on the in-room television. For hospitals, interactive meal ordering eliminates the need for paper order forms, reduces associated printing and labor costs, streamlines the meal ordering process, and delivers a better hospital experience for patients and their families. “Working together with Skylight, we innovated the first application for interactive dining that supports nutrition services teams, consistently provides an exceptional standard of care to patient populations, and upholds demands to improve patient satisfaction,” commented Kim Goldberg, executive vice president of operations for Computrition. “This solution surpasses our clients' expectations and allows us to offer the best possible products to the industry.” Shawnee Mission Medical Center is just one of many hospitals that has realized the benefits of interactive meal ordering through Skylight CareNavigator. “Enabling interactive meal ordering through Skylight CareNavigator has made a profound impact with our patients and on our operations,” said Susan Larcom, director of nutritional services at Shawnee Mission Medical Center. “We have been able to deliver a better experience to our patients and their families, decrease costs associated with meal and food management, and increase the efficiency of our meal order and delivery process.” Anticipating more consumer-minded patients, Skylight built its platform to be open and flexible. The company continues to broaden its footprint across the patient experience by elevating the features and services it offers to hospitals. With interactive meal ordering, Skylight CareNavigator is able to display the dietary information available from a hospital’s meal management provider. Because diet restrictions are common in hospitals and unique to each patient, the ability to display diet limitations and nutritional value using interactive meal ordering provides a number of benefits to both hospitals and patients. First, it ensures that patients follow their prescribed diet. Second, the nutritional value displayed when a patient orders serves as an additional educational mechanism for patients. This is especially important for patients whose condition requires a long-term diet modification. Third, it is more convenient for patients and families. And finally, interactive meal ordering eases the communication of dietary information among various hospital departments to increase compliance and reduce the chance that a patient receive unauthorized food. “Partnerships such as these are important to Skylight as a means to achieve our goal of providing hospitals with the tools to provide a customer focused experience and enhance patient satisfaction in an area that has historically received the lowest scores,” said Scott Johnson, vice president of sales for Skylight Healthcare Systems. “More than six years ago we completed our first integration to deliver an interactive meal ordering experience and we have continued to build our list of nutritional partners. Today we have partnered and delivered more integrated dietary solutions than any other interactive patient system.” About Skylight® Healthcare Systems For more than a decade, San Diego-based Skylight® Healthcare Systems has been transforming the patient experience throughout the continuum of care. From pre-admission through post-discharge, Skylight CareNavigator™, the company’s innovative interactive patient care system, uses common communication devices including televisions, computers, and mobile devices to address patient and family needs in health education, services and communication with physicians and care teams. Hospitals subsequently experience improved HCAHPS, reduced readmissions, greater clinical efficiencies and increased reimbursements. Together with Skylight’s account management and clinical consulting teams, hospitals, health systems and Accountable Care Organizations deploy CareNavigator™ to manage populations, increase patient satisfaction and achieve meaningful use. CareNavigator also integrates with existing hospital systems to streamline clinical workflow, improve operational efficiencies, and enhance revenue through additional service offerings including pharmacy and retail. For more information about Skylight’s tools and impact on the patient experience, visit www.skylight.com. Contact: Skylight Healthcare Systems Tara Plappert Office: 858.523.3794 firstname.lastname@example.org
Skylight® Healthcare Systems Leads the Charge to Boost the Hospital Experience with Interactive Meal Ordering
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