Skylight® Healthcare Systems Leads the Charge to Boost the Hospital Experience with Interactive Meal Ordering

  Skylight® Healthcare Systems Leads the Charge to Boost the Hospital
  Experience with Interactive Meal Ordering

  Partners with the Industry’s Top Food Management Providers for Interactive
                                Meal Ordering

Business Wire

SAN DIEGO -- April 16, 2013

Skylight® Healthcare Systems, the industry pioneer in interactive patient
systems, continues to address the growing demands of today’s healthcare
consumer. By partnering with the industry’s top hospital food management
providers, Skylight has been able to develop, test and deploy integrations
with Computrition®, CBORD®, Sodexo®, and Common CENTS® Solutions to provide
interactive meal ordering options to patients. With interactive meal ordering,
hospitals can deliver an enhanced level of comfort and amenity while improving
the overall patient experience, decreasing operating costs, and streamlining
the workflow of non-clinical departments.

Interactive meal ordering through Skylight CareNavigator™ allows patients in
the hospital to conveniently order what they want, when they want using an
intuitive menu on the in-room television. For hospitals, interactive meal
ordering eliminates the need for paper order forms, reduces associated
printing and labor costs, streamlines the meal ordering process, and delivers
a better hospital experience for patients and their families.

“Working together with Skylight, we innovated the first application for
interactive dining that supports nutrition services teams, consistently
provides an exceptional standard of care to patient populations, and upholds
demands to improve patient satisfaction,” commented Kim Goldberg, executive
vice president of operations for Computrition. “This solution surpasses our
clients' expectations and allows us to offer the best possible products to the

Shawnee Mission Medical Center is just one of many hospitals that has realized
the benefits of interactive meal ordering through Skylight CareNavigator.

“Enabling interactive meal ordering through Skylight CareNavigator has made a
profound impact with our patients and on our operations,” said Susan Larcom,
director of nutritional services at Shawnee Mission Medical Center. “We have
been able to deliver a better experience to our patients and their families,
decrease costs associated with meal and food management, and increase the
efficiency of our meal order and delivery process.”

Anticipating more consumer-minded patients, Skylight built its platform to be
open and flexible. The company continues to broaden its footprint across the
patient experience by elevating the features and services it offers to
hospitals. With interactive meal ordering, Skylight CareNavigator is able to
display the dietary information available from a hospital’s meal management
provider. Because diet restrictions are common in hospitals and unique to each
patient, the ability to display diet limitations and nutritional value using
interactive meal ordering provides a number of benefits to both hospitals and
patients. First, it ensures that patients follow their prescribed diet.
Second, the nutritional value displayed when a patient orders serves as an
additional educational mechanism for patients. This is especially important
for patients whose condition requires a long-term diet modification. Third, it
is more convenient for patients and families. And finally, interactive meal
ordering eases the communication of dietary information among various hospital
departments to increase compliance and reduce the chance that a patient
receive unauthorized food.

“Partnerships such as these are important to Skylight as a means to achieve
our goal of providing hospitals with the tools to provide a customer focused
experience and enhance patient satisfaction in an area that has historically
received the lowest scores,” said Scott Johnson, vice president of sales for
Skylight Healthcare Systems. “More than six years ago we completed our first
integration to deliver an interactive meal ordering experience and we have
continued to build our list of nutritional partners. Today we have partnered
and delivered more integrated dietary solutions than any other interactive
patient system.”

About Skylight® Healthcare Systems

For more than a decade, San Diego-based Skylight® Healthcare Systems has been
transforming the patient experience throughout the continuum of care. From
pre-admission through post-discharge, Skylight CareNavigator™, the company’s
innovative interactive patient care system, uses common communication devices
including televisions, computers, and mobile devices to address patient and
family needs in health education, services and communication with physicians
and care teams. Hospitals subsequently experience improved HCAHPS, reduced
readmissions, greater clinical efficiencies and increased reimbursements.
Together with Skylight’s account management and clinical consulting teams,
hospitals, health systems and Accountable Care Organizations deploy
CareNavigator™ to manage populations, increase patient satisfaction and
achieve meaningful use. CareNavigator also integrates with existing hospital
systems to streamline clinical workflow, improve operational efficiencies, and
enhance revenue through additional service offerings including pharmacy and
retail. For more information about Skylight’s tools and impact on the patient
experience, visit


Skylight Healthcare Systems
Tara Plappert
Office: 858.523.3794
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