Matrix Absence Management Expands Mobile Absence Management Tools

  Matrix Absence Management Expands Mobile Absence Management Tools

Introduces employer enhancements to eServices app for smartphones and tablets

Business Wire

SAN JOSE, Calif. -- April 16, 2013

Matrix Absence Management, Inc., (Matrix), a leader in helping employers
proactively manage employee absence, productivity and related payments, has
introduced employer reporting and analysis functionality to its industry
leading mobile application. This new technology allows HR and benefits
administrators to view, manage and analyze employee absence data remotely from
their smartphone or tablet.

Benefits managers can view and manage employee leave information from their
tablet or smart phone wi ...

Benefits managers can view and manage employee leave information from their
tablet or smart phone with Matrix Absence Management's enhanced mobile app.
(Photo: Matrix Absence Management, Inc.)

Matrix’s legacy eServices app was the first to allow employees of client
companies to use a mobile app to report intermittent absence from work,
speeding the processing, management and payment of appropriate statutory and
corporate benefits. Like its predecessor, the new app is integrated with
Matrix’s secure online portal, which features communication, reporting and
analysis capabilities for employees and administrators.

Matrix has long been a technology leader in the absence management space. More
than 13 years ago, Matrix was among the first to allow telephonic claim intake
for virtually any type of employee absence, and in 2007 pioneered secure
online claim intake.

“Helping employers effectively manage employee absence isn’t an HR function,
it’s a business imperative, especially in today’s fiscal and employment
climate,” said Kenneth Cope, president of Matrix. “An effective program is
defined by paying attention to the employee experience while remaining
committed to each employer’s unique definition of success. Today, that means
making communication and access to actionable data fast, easy, integrated and
– by necessity – mobile.”

Matrix integrates workers’ compensation, short and long term disability,
return-to-work services, and personal/family and medical leave (FMLA) programs
to help employers realize time, efficiency and productivity gains. Matrix is
also the administrator and claims processing platform for large case
integrated disability clients of sister company Reliance Standard Life
Insurance Company.

Based on the premise that employees make up the most costly – and valuable –
of a company’s resources, Matrix focuses on reducing the lost productivity
suffered when employees miss work for any reason. This service portfolio,
called Absence Solutions®, streamlines benefit delivery, simplifies
administration and reduces overall benefit costs for companies nationwide
employing nearly 2 million men and women.

With the enhanced mobile app, Matrix clients can view dashboard reporting,
access claims information, view and manage eCommunications and contact claims
examiners instantly. It takes some of the most powerful capabilities of the
eServices portal and brings it as close as the administrator’s smartphone or

“These developments reflect the quickening pace and increasing financial
pressures of everyone’s lives,” Cope added. “Benefit administrators and HR
professionals are forced to deal with growing regulation and shrinking
budgets. Every enhancement to communication and efficiency – every time we can
help strip out unnecessary process and ‘noise’ – is a net gain for our

The new mobile app is available for free download through Apple’s App Store®,
Google Play® or through Matrix’s eServices web platform, with which it
integrates. Clients must have the mobile service enabled through their
eServices account in order to use the reporting and new employer functions.

Headquartered in San Jose, California, Matrix has service locations
nationwide, including claims hubs in San Jose, Phoenix, AZ, Hawthorne, NY and
Portland, OR. Matrix clients employ nearly 2 million employees nationwide with
total payrolls exceeding $60 billion.

Reliance Standard Life Insurance Company (Reliance Standard) is a leading
insurance carrier specializing in innovative and flexible employee benefits
solutions including disability income and group term life insurance, a suite
of voluntary (employee paid) coverage options and fully integrated absence
management. Reliance Standard markets these solutions nationwide through
independent brokers and agents to employers of all sizes.

Matrix and Reliance Standard also partner with Viverae® to deliver
RelianceONE®, an innovative program to improve the health of employees and the
bottom lines of employers through integrated workforce health and productivity
management services.

Both Matrix and Reliance Standard are members of the Tokio Marine Group. Tokio
Marine Holdings, Inc., the ultimate holding company of the Tokio Marine Group,
operates in the property and casualty insurance, reinsurance and life
insurance sectors globally. The Group’s main operating subsidiary, Tokio
Marine & Nichido Fire (TMNF), was founded in 1879 and is the oldest and
leading property and casualty insurer in Japan.

For more information, visit or call (800) 980-1006.

Photos/Multimedia Gallery Available:



Reliance Standard
David Gittelman, 267-256-3741
LevLane Public Relations
Elise Brown, 215-825-9644
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