Cbeyond Receives 2013 Confirmit ACE (Achievement in Customer Excellence) Award
Confirmit's Prestigious Awards Program Recognizes Leaders Using Voice of the
Customer to Increase Customer Satisfaction and Improve Business Results
ATLANTA, April 16, 2013 (GLOBE NEWSWIRE) -- Cbeyond Inc. (Nasdaq:CBEY), the
technology ally to small and mid-sized businesses, has been awarded a 2013
Confirmit ACE (Achievement in Customer Excellence) Award. The accolade
demonstrates Cbeyond's long-term commitment to customer satisfaction during
the sales and installation process.
The Confirmit ACE Awards program celebrates outstanding achievement in
customer satisfaction, employee satisfaction, and/or partner satisfaction.
Receiving a Confirmit ACE Award is a distinct honor that demonstrates the
recipient's rigorous application of customer feedback processes and its
outstanding performance as measured by those processes.
Cbeyond earned the Confirmit ACE Award based on its Cbeyond Sales and
Installation Survey methodology and overall customer satisfaction performance
as evidenced by over 2,300 Cbeyond customer responses spanning Oct. 1, 2011 to
Dec. 31, 2012. Cbeyond increased its Promoter Score by 23% during this
period. Formerly known as the Five-Day Survey, the Sales and Installation
survey also earned a 2011 ACE Award. Launched in 2009, the survey gathers
daily feedback for all customers installed the previous five days across all
"We are honored to have been awarded a Confirmit ACE Award. This recognition
is a testament to our commitment to delivering the best customer experience
possible," said Terry Trout, vice president, Service Delivery at Cbeyond.
"Our customer fan scores are a prime focus for our employees. We pride
ourselves on listening to our customers and continually work toward an
experience that makes our customers happy they chose Cbeyond. Since almost a
third of our business comes from referrals, we recognize that earning the
admiration of our customers takes more than simply delivering a product or
service: it requires delivering superior sales, installation and on-boarding
"We are delighted to recognize Cbeyond as a customer excellence leader," said
Henning Hansen, President and CEO of Confirmit. "The Voice of the Customer is
critical in enabling businesses in competitive industries to satisfy and
retain customers, and drive business change. As an ACE Award winner Cbeyond
clearly understands this, and we are proud that they rely on Confirmit for
these vital business initiatives."
To view a social media version of this press release, please click here.
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in
2005 to recognize outstanding achievement in customer satisfaction.To be
eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC)
solutions clients must have conducted one or more surveys to assess customer
satisfaction between October 1, 2011 and December 31, 2012. Qualifying
performance is determined by a combination of customer satisfaction mean
scores and top-box rating percentages maintained during at least a 6-month
period during the eligibility period. For more information on awards
criteria, visit www.confirmit.com/ace-awards.
Confirmit is the world's leading SaaS vendor for multichannel Voice of the
Customer, Employee Feedback, and Market Research applications. The company
has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New
York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also
distributed through partner resellers in Barcelona, Kuwait City, Madrid,
Milan, Pattaya, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide
with a wide range of software products for feedback / data collection, panel
management, data processing, analysis, and reporting. Customers include A&N
Media, Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance,
GlaxoSmithKline, Ipsos, JTN Research, Keep Factor, Morehead Associates,
Nielsen, The NPD Group, Swapit, Swisscom, Symantec and The Wellcome Trust.
Visit www.confirmit.com for more information.
Cbeyond, Inc. (Nasdaq:CBEY), a cloud and communications services provider, is
the technology ally for small and mid-sized business. Our private,
proactively-managed IP network connects customers to voice, data and
enterprise applications hosted in our award-winning cloud data centers. Since
1999, Cbeyond has served the unmet needs of businesses through technology and
service innovation. We were the first company to build an all-IP network
specifically for small businesses and among the few to offer consultative
sales and service professionals onsite. Today, our expanded portfolio helps
customers reduce the burden of outlaying capital and manpower to manage
infrastructure. Creating an exceptional customer experience is in our DNA.
It's why more than a third of our approximately 60,000 customers come from
referrals. For more information on Cbeyond, visit www.cbeyond.com and follow
Cbeyond on Twitter: www.twitter.com/cbeyond.
CONTACT: Media Contact:
Cbeyond, Inc. Logo
Press spacebar to pause and continue. Press esc to stop.