35 per cent of hotel guests admit to pocketing room amenities according to
Hotels.com global survey
TORONTO, April 15, 2013 /CNW/ - Many travellers revel in opening their hotel
room door and taking in all the wonderful amenities - a plush robe, gourmet
coffee, luxury bedding - that make the room feel like home, or even better.
However, 35 per cent of global travellers take it one step further and take
these amenities to their home according to a recent survey by leading online
accommodation booking service Hotels.com®.
While a majority of hotel guests globally (65 per cent) say they've never
pilfered an item from a hotel room - except toiletries, everyone takes those -
Danish travellers come out on top as exceptionally honest with 88 per cent
saying they've never pocketed a hotel amenity. Quebecers weren't too far
behind with 81 per cent; however English Canada wasn't quite as honest as
their French counterparts at 70 per cent. Here's how the rest of the countries
surveyed rank… assuming the respondents were honest about their own sticky
| The Habits of Sticky-Fingered Global Travellers |
| | |Per cent that | |
|Rank (by honesty)| | have never | |
| | |pocketed hotel|Most commonly |
| |Country | property |taken item |
|1 |Denmark | 88 |Magazines/books |
|2 |Netherlands | 85 |Magazines/books |
|3 |Norway | 84 |Linens/towels |
| |Brazil | 81 |Magazines/books |
|4 |Canada (Quebec) | 81 |Linens/towels |
| |Hong Kong | 81 |Linens/towels |
|7 |Italy | 80 |Linens/towels |
|8 |Russia | 79 |Magazines/books |
| |Taiwan | 78 |Magazines/books |
| |South Korea | 78 |Magazines/books |
| |Argentina | 77 |Magazines/books |
| |Singapore | 77 |Magazines/books |
|13 |Ireland | 75 |Linens/towels |
|14 |UK | 74 |Magazines/books |
| |Switzerland | 73 |Magazines/books |
| |New Zealand | 73 |Magazines/books |
| |Japan | 73 |Magazines/books |
| |Finland | 73 |Magazines/books |
| |Germany | 72 |Magazines/books |
| |Australia | 72 |Magazines/books |
|21 |France | 71 |Magazines/books |
|22 |Canada (excluding| | |
| |Quebec) | 70 |Magazines/books |
| |U.S. | 66 |Linens/towels |
| |China | |Furnishings (lamp,|
| | | 66 |clock, artwork) |
|25 |Sweden | 65 |Linens/towels |
|26 |Spain | 64 |Magazines/books |
|27 |India | 62 |Magazines/books |
|28 |Mexico | 60 |Magazines/books |
|29 |Colombia | 43 |Magazines/books |
While more than a third of global travellers have stolen hotel amenities,
there are a few niceties that guest are willing to pay for: a room with a view
(29 per cent) and a balcony (17 per cent) came out on top.
The Hotels.com Favourite Hotel Amenities Survey also revealed that free Wi-Fi
is king when it comes to must-have hotel amenities.
-- 34 percent say free Wi-Fi is the number one factor in choosing
a hotel even on leisure stays.
-- 56 percent of respondents said free Wi-Fi is their number one
must-have when travelling for business.
-- 66 percent indicated free Wi-Fi is the amenity they most wish
would become standard at all hotels in 2013.
Creature comforts of home and food are also high on the priority list for
-- 23 percent chose high-end coffee makers as their top modern in
hotel room amenity.
-- 43 percent said complimentary bottled water is the most
appreciated simple amenity.
-- Happy hours, wine tastings or any other time with free food and
drinks is 42 percent of global travellers' favourite newly
offered hotel service amenity.
-- 23 percent cite unlimited free food and beverages as their most
missed comfort from home when travelling.
Hotels.com makes it easy for travellers to find and book the perfect home away
from home with theme/type and amenities filters.
Editors Note: The survey was conducted in January 2013, using a weighted
average based on a sample size of more than 8,600 respondents across 28
countries/cities: Argentina, Australia, Brazil, Canada, China, Colombia,
Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Japan,
South Korea, Mexico, Netherlands, New Zealand, Norway, Russia, Singapore,
Spain, Sweden, Switzerland, Taiwan, UK, USA.
Hotels.com (also known in Canada asHotels.ca)is a leading online
accommodation booking brand.Through the Expedia, Inc. global network of
websites,Hotels.com, LP connects travellers with almost 200,000 properties
around the world, ranging from international chains and all-inclusive resorts
to local favourites and bed & breakfasts, together with all the information
needed to book the perfect stay. Hotels.com, LP benefits from one of the
largest hotel contracting teams in the industry, obtaining the best rates for
its customers, and offers frequent sales, special deals and promotions. There
are more than 7 millionGuest Reviewson the websites from users who have
actually stayed in the hotels to ensure customers can make an informed choice
when booking. Through Hotels.com, LP's industry-leading loyalty
programWelcome Rewards(TM), customers can earn a free night for every 10
nights stayed at more than 85,000 hotels. Under itsPrice Match Guarantee, if
a customer can find the same deal for less on a prepaid hotel, Hotels.com, LP
will refund the difference.Travellers can book online or by contacting one
of the multilingual call centers. Special apps for mobile phones and tablets
can also be downloaded atwww.hotels.com/deals/mobile_app/enabling
customers to book on the go with access to 20,000 last minute deals.
Hotels.com publishes an award-winning twice-yearly review of international
hotel room price trends called the Hotels.com Hotel Price Index™, which is
now produced in 31 individual country editions, with North American data
available atwww.hotel-price-index.com. Follow Hotels.com on Facebook
athttp://www.facebook.com/Hotels.comCA, on Twitter at
http://www.twitter.com/hotelsdotcomcaand on YouTube
athttp://www.youtube.com/user/hotelsdotcom. Hotels.com, LP is part of
Expedia, Inc., the largest online travel company in the world with an
extensive portfolio that includes some of the world's best-known brands.
Hotels.com, Hotel Price Index, HPI, Finding You the Perfect Place and the
Hotels.com logo are either registered trademarks or trademarks of Hotels.com,
LP. All other trademarks are property of their respective owners. © 2013
Hotels.com, LP. All rights reserved.CST # 2083949-50
Lauren Wasley energi PR for Hotels.com Phone: (416) 425-9143 ext. 19
Taylor L. Cole, APR Hotels.com North America Phone: (469) 335-8442
Image with caption: "Global Hotel Amenities Survey 2013 (CNW
Group/Hotels.com)". Image available at:
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-0- Apr/15/2013 11:46 GMT
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