RBC Issues Open Letter to Canadians

TORONTO, April 11, 2013 /CNW/ - RBC today issued the following open letter to 
Canadians to appear in Friday's national papers. 
An Open Letter to Canadians 
RBC has been in the news this week in a way no company ever wants to be. 
The recent debate about an outsourcing arrangement for some technology 
services has raised important questions. 
While we are compliant with the regulations, the debate has been about 
something else. The question for many people is not about doing only what the 
rules require - it's about doing what employees, clients, shareholders and 
Canadians expect of RBC. And that's something we take very much to heart. 
Despite our best efforts, we don't always meet everyone's expectations, and 
when we get it wrong you are quick to tell us. You have my assurance that I'm 
listening and we are making the following commitments. 
First, I want to apologize to the employees affected by this outsourcing 
arrangement as we should have been more sensitive and helpful to them. All 
will be offered comparable job opportunities within the bank. 
Second, we are reviewing our supplier arrangements and policies with a 
continued focus on Canadian jobs and prosperity, balancing our desire to be 
both a successful business and a leading corporate citizen. 
Third, our Canadian client call centres are located in Canada and support our 
domestic and our U.S. business, and they will remain in Canada. 
Fourth, we are preparing a new initiative aimed at helping young people gain 
an important first work experience in our company, which we will announce in 
the weeks ahead. 
RBC proudly employs over 57,000 people in Canada. Over the last four years, 
despite a challenging global economy, we added almost 3,000 full-time jobs in 
Canada. We also hire over 2,000 youth in Canada each year and we support 
thousands more jobs through the purchases we make from Canadian suppliers. As 
we continue to grow, so will the number of jobs for Canadians. 
RBC opened for business in 1864 and we have worked hard since then to earn the 
confidence and support of the community. Today, we remain every bit as 
committed to earning the right to be our clients' first choice, providing 
rewarding careers for our employees, delivering returns to shareholders who 
invest with us, and supporting the communities in which we are privileged to 
I'd like to close by thanking our employees, clients, shareholders and 
community partners for your input and continued support. 
Gord Nixon
President and Chief Executive Officer,
Royal Bank of Canada 
Media contacts: Rina Cortese, RBC Media Relations, 416 974-5506 Jason Graham, 
RBC Media Relations, 416 974-8810 
To view this news release in HTML formatting, please use the following URL: 
CO: RBC Royal Bank
ST: Ontario
-0- Apr/11/2013 16:59 GMT
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