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NICE Receives Temkin Group Customer Experience Vendor Excellence Award



    NICE Receives Temkin Group Customer Experience Vendor Excellence Award

NICE recognized for assisting organizations in becoming more customer oriented

PR Newswire

RA'ANANA, Israel, April 11, 2013

RA'ANANA, Israel, April 11, 2013 /PRNewswire/ --

NICE Systems (NASDAQ: NICE) today announced that it is a recipient of the 2013
Temkin Group Customer Experience Vendor Excellence Award for providing
products and services that help organizations become more customer-centric.

"Customer experience excellence is not easy," said Bruce Temkin, CX
Transformist and Managing Partner, Temkin Group. "Companies rely on an
ecosystem of vendors to help them succeed. Congratulations to NICE along with
the other winners and finalists for their outstanding work in the field."

The Temkin Group awards are based on an evaluation of a vendor's capabilities
that uniquely help companies improve customer experience, business results,
and client references. Applicants were judged by Mr. Temkin and leading
customer experience journalists, consultants, and practitioners.

Among the business results achieved by NICE customers, which was presented to
the panel based on specific customer case studies, was a nine percent
improvement in customer satisfaction, an 18 percent improvement in first
contact resolution, a 19 percent increase in average order value, and a
seven-point increase in JD Powers rankings, as well as improvements in
employee engagement.

"We are delighted to be recognized by the Temkin Group for helping our clients
become more customer-centric," said Yochai Rozenblat, President of the NICE
Customer Interactions Group. "Providing an excellent customer experience is
about better understanding your customers, making the right decisions in real
time to further improve the customer experience, and continuously enhancing
your ability to manage customer interactions. NICE's solutions help
organizations take the right actions to improve the customer experience, which
can lead to a quantifiable return on investment."

NICE's Customer Experience offering includes its Voice of the Customer
solutions, such as NICE Fizzback, Cross-Channel Interaction Analytics, and
Real-time Speech Analytics, as well as its Real-time Decisioning and Guidance
solutions, to help organizations take action based on the voice of their
customers, and NICE Mobile Reach, which ensures a consistent customer
experience across self-service and human-assisted channels.

NICE helps enterprises gain insight from customer interactions and take real
time action to shape those interactions as they occur. This improves customer
experience directly, while also enhancing products and processes throughout
the organization.

About Temkin Group

Temkin Group is a leading customer experience research and consulting firm
with one simple goal for its clients: increase customer loyalty by becoming
more customer-centric. The company combines customer experience thought
leadership with a deep understanding of the dynamics of large organizations to
help senior executives accelerate their results. http://www.temkingroup.com

About NICE Systems

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software
solutions that enable organizations to take the next best action in order to
improve customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE's solutions empower
organizations to capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple sources,
including phone calls, mobile apps, emails, chat, social media, video, and
transactions. NICE solutions are used by over 25,000 organizations in more
than 150 countries, including over 80 of the Fortune 100 companies.
http://www.nice.com.

NICE will be hosting its global customer conference, Interactions 2013, on
April 22-25 in Orlando. The event will bring together over 1,500 customers and
industry leaders to network, share best practices, and learn about exciting
new solutions. http://www.interactions2013.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks
of NICE Systems. All other marks are trademarks of their respective owners.
For a full list of NICE Systems' marks, please see:
http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined
in the Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Messer Rozenblat, are based on the
current expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global
economic environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in technology and
market requirements; decline in demand for the Company's products; inability
to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain certain
marketing and distribution arrangements. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and Exchange
Commission, including the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the
date of this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.

Corporate Media Contact
Erik Snider, +1-877-245-7448, erik.snider@nice.com

Investors
Marty Cohen, +1-212-574-3635, ir@nice.com, ET
Anat Earon-Heilborn + 972-9-775-3798, ir@nice.com, CET

SOURCE NICE Systems Ltd.
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