Mattersight Announces Education Analytics Initiative With DeVry
CHICAGO, IL -- (Marketwired) -- 04/10/13 -- Mattersight Corporation
(NASDAQ: MATR) today announced DeVry, a global provider of
educational services, is deploying Mattersight's Behavioral Analytics
solution. The integration of Behavioral Analytics follows a
successful pilot, and will focus on enhancing the student experience
through DeVry Online Services.
Mattersight's Behavioral Analytics solution captures, analyzes and
creates insight from unstructured conversations, emails and employee
"Mattersight's analytics is based on linguistic algorithms that are
far beyond keyword identification," said Eric Dirst, DeVry's chief
information officer. "This innovative technology will help improve
our ability to identify the needs of our students and yield better
customer service interactions."
"We are delighted to add DeVry as a customer. They are a premier
education company and a recognized leader using new technologies to
improve student experience and education outcomes," said Kelly
Conway, president and chief executive officer of Mattersight
Mattersight is a leader in enterprise analytics focused on customer
and employee interactions and behaviors. Mattersight's Behavioral
Analytics service captures and analyzes customer and employee
interactions, employee desktop data and other contextual information
to improve operational performance and predict future customer and
employee outcomes. Mattersight's analytics are based on millions of
proprietary algorithms and the application of unique behavioral
models. The company's SaaS+ delivery model combines analytics in the
cloud with deep customer partnerships to drive significant business
value. Mattersight's applications are used by leading companies in
Healthcare, Insurance, Financial Services, Telecommunications, Cable,
Utilities, Education, Hospitality and Government. See What
Matters(TM) by visiting www.Mattersight.com.
Vice President of Marketing & Product Management
Press spacebar to pause and continue. Press esc to stop.