Frost & Sullivan Honors AAI Logistics & Technical Services and AAI Unmanned Aircraft Systems With Customer Service Leadership

Frost & Sullivan Honors AAI Logistics & Technical Services and AAI Unmanned 
Aircraft Systems With Customer Service Leadership Award 
Holistic Approach to Unmanned Aircraft Systems and Service Cited  
FORT WORTH, TX  -- (Marketwired) -- 04/10/13 --   AAAA Annual
Professional Forum and Exposition -- AAI Logistics & Technical
Services and AAI Unmanned Aircraft Systems, operating units of
Textron Systems, a Textron Inc. (NYSE: TXT) company, announced today
that they have been awarded Frost & Sullivan's 2012 North American
Customer Service Leadership Award in the Tactical Unmanned Aerial
Vehicles category. 
"AAI Unmanned Aircraft Systems' product offering provides technical
and logistics support to its customers through its sister
organization, AAI Logistics & Technical Services. Together, the
companies offer customers a suite of Shadow® system services that
evolve through the product life cycle. Hence the end-user can stay
focused on mission success instead of complex logistics," said
Mahendran Arjunraja, senior research analyst, Frost & Sullivan. 
According to Frost & Sullivan, the companies' combined product and
service offering for the Shadow Tactical Unmanned Aircraft System
(TUAS) provides customers, "a holistic approach unlike its
competitors, who mainly focus on selling their products." That
offering includes a platform that has exceeded 800,000 total flight
hours performing intelligence, surveillance and reconnaissance;
communications relay; and laser designation. It also includes field
service and operational support, as well as a performance based
logistics program that has achieved significant cost savings and
asset availability of more than 95 percent for the U.S. Army
"We are currently upgrading a large portion of the U.S. Army's Shadow
fleet to the all-digital RQ-7B V2 configuration, including the
Tactical Common Data Link and AAI's new, fully interoperable
Universal Ground Control Station," says Bill Irby, AAI Unmanned
Aircraft Systems' senior vice president and general manager. "We also
are looking at new ways to push the technology envelope, giving our
customers additional affordable, innovative answers to their program
and budget requirements. These include our Shadow Multi-Mission
Payloads, modular pods that quickly equip the airc
raft for multiple
mission profiles right in the field. We also are rapidly maturing our
new Shadow M2 platform, a larger airframe that flies at a higher
altitude and accommodates an even greater range of missions."  
AAI Logistics & Technical Services continues to deliver a range of
services that complement the proven Shadow TUAS. 
"We provide the full spectrum of unmanned aircraft systems services,"
says Diane Giuliani, senior vice president and general manager of AAI
Logistics & Technical Services. "This includes operational support,
field service, performance based logistics, instruction and
courseware, training devices and device upgrades, and more. This
broad range of experience allows the customer to focus on the
mission, while we focus on system reliability and availability." 
About AAI Logistics & Technical Services  
AAI Logistics & Technical Services delivers comprehensive life cycle
support, sustainment and operational services for defense and
security equipment, and is a leading provider of unmanned systems
services. With experienced logisticians, maintainers and operators
that can be deployed rapidly around the globe, the business offers
affordable solutions that deliver superior asset availability and
reliable performance, including award-winning performance based
logistics, contractor logistics support, depot support, supply chain
management, training, and repair and overhaul services. AAI Logistics
& Technical Services is an operating unit of Textron Systems. More
information is available at 
About AAI Unmanned Aircraft Systems  
AAI Unmanned Aircraft Systems has designed, manufactured and fielded
combat-proven unmanned aircraft systems for more than 25 years. AAI's
multi-mission capable unmanned aircraft and interoperable command and
control technologies provide critical situational awareness and
actionable intelligence for users worldwide. Its Australia-based
strategic business, Aerosonde Pty Ltd, is a manufacturer of small
unmanned aircraft systems. AAI Unmanned Aircraft Systems is an
operating unit of Textron Systems. More information is available at 
About Textron Systems  
Textron Systems has been providing innovative solutions to the
defense, homeland security and aerospace communities for more than 50
years. Headquartered in Providence, R.I., the company is known for
its unmanned aircraft systems, advanced marine craft, armored
vehicles, intelligent battlefield and surveillance systems,
intelligence software solutions, precision smart weapons, piston
engines, test and training systems, and total life cycle sustainment
and operational services. Textron Systems includes AAI Logistics &
Technical Services, AAI Test & Training, AAI Unmanned Aircraft
Systems, Advanced Systems, Aerosonde, ESL Defence, Lycoming Engines,
Medical Numerics, MillenWorks, Overwatch, Textron Defense Systems and
Textron Marine & Land Systems. More information is available at 
About Textron Inc.  
Textron Inc. is a multi-industry company that leverages its global
network of aircraft, defense, industrial and finance businesses to
provide customers with innovative solutions and services. Textron is
known around the world for its powerful brands such as Bell
Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming,
E-Z-GO, Greenlee, and Textron Systems. More information is available
Certain statements in this press release may project revenues or
describe strategies, goals, outlook or other non-historical matters;
these forward-looking statements speak only as of the date on which
they are made, and we undertake no obligation to update them. These
statements are subject to known and unknown risks, uncertainties, and
other factors that may cause our actual results to differ materially
from those expressed or implied by such forward-looking statements.  
Contact information
Media Contact: 
Public Relations Team
Textron Systems
(978) 657-2020
Press spacebar to pause and continue. Press esc to stop.