Patti Scipione of M’Lady Nissan Named Autobytel Dealer of the Month for
Outstanding Internet Lead Management and Customer Service Standards
Autobytel launches new awards program honoring exceptional dealers from a
competitive field of thousands of automotive retailers; Autobytel Dealer of
the Year Awards slated for NADA 2014
IRVINE, Calif. -- April 10, 2013
Autobytel Inc. (Nasdaq: ABTL), the company dedicated to helping automotive
consumers and dealers connect online, has named Patti Scipione, Manager of
M’Lady Nissan of Crystal Lake, Illinois, its first-ever Autobytel Dealer of
the Month for March 2013.
The company’s new Dealer Awards Program honors exceptional Autobytel dealers
who employ the highest standards in customer service, Internet automotive
retail sales and lead management processes.
“Patti and the M’Lady Nissan team represent the best in online automotive
sales and service,” said Jeffrey Coats, President and CEO of Autobytel Inc.
“The benchmarks Autobytel created in 1995 when it pioneered the automotive
Internet serve as the foundation upon which this entire industry operates
today. Our longstanding history enables us to identify exceptional dealers who
exceed the expectations of online automotive consumers and M’Lady Nissan does
this time and again.”
Each month, Autobytel’s sales and dealer operations teams evaluate prospective
candidates from a competitive field of thousands of automotive retailers in
the Autobytel network, with a monthly finalist selected based on key online
automotive best practices.
Criteria evaluated for the Autobytel Dealer Awards Program include conversion
rates, lead management processes, customer service principles, customer and
brand retention analytics and Internet department practices, among others.
The Autobytel Dealer Awards Program culminates at the NADA Convention & Expo
in New Orleans in January 2014, when the Autobytel Dealer of the Year Award
will be announced—the crowning dealer chosen from this year’s pool of monthly
“I’m really honored to be named Autobytel’s Dealer of the Month,” said
Scipione. “I work with a great team of people who understand the importance of
Internet customers and who make them a priority in our business. It’s a new
generation of car buyers out there and you have to be willing to change with
the times. Autobytel helps with these efforts by sending us the best quality
customers compared to other lead providers.”
M’Lady Nissan is located in Crystal Lake, Illinois in McHenry County,
servicing customers from Schaumburg, Elgin, Palatine, Naperville and Chicago
among other areas.
Named “Top Rated” New Car Leads in the DrivingSales Dealer Satisfaction Awards
in 2010, and a finalist of the 2013 DrivingSales Most Valuable Insight Award
this April, Autobytel consistently ranks as a top quality Internet lead
provider, with the company’s internally-generated leads converting at
approximately three times the rate of the estimated industry average.
For more information about the Autobytel Dealer Awards Program, or to learn
more about the winners as they’re announced, visit dealer.autobytel.com.
About Autobytel Inc.
Autobytel Inc., an online leader offering consumer purchase requests, or
leads, and marketing resources to car dealers and manufacturers and providing
consumers with the information they need to purchase new and used cars,
pioneered the automotive Internet when it launched its flagship website,
www.autobytel.com, in 1995. Autobytel continues to offer innovative products
and services to help consumers buy, and auto dealers and manufacturers sell,
more used and new cars. Autobytel has helped tens of millions of automotive
consumers research vehicles; connected thousands of dealers nationwide with
motivated car buyers; and helped every major automaker market its brand
online. Through its flagship website, network of automotive sites and
respected online affiliates, Autobytel continues its dedication to innovating
the industry’s highest quality Internet programs to provide consumers with a
comprehensive and positive automotive research and purchasing experience, and
auto dealers, dealer groups and auto manufacturers with some of the industry’s
most productive and cost-effective customer referral and marketing programs.
Investors and other interested parties can receive Autobytel news releases and
invitations to special events by accessing the online registration form at
Autobytel Inc. Media Relations
Jennifer Lange, 949-916-4820
Autobytel Inc. Investor Relations
Curtis DeWalt, Chief Financial Officer
Roger Pondel/Laurie Berman
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