Appoints John Coldicutt as Chief Marketing Officer Appoints John Coldicutt as Chief Marketing Officer

Business Wire

LONDON & NEW YORK -- April 10, 2013, a pioneer of SaaS solutions for customer experience
management, today announced the appointment of John Coldicutt to the position
of Chief Marketing Officer (CMO). John brings a broad skillset and a wealth of
experience’s forward-thinking management team and will be
responsible for all aspects of marketing at the company.

The appointment is timely, coinciding with the recent launch of the
Thunderhead.comONE engagement platform,leading the new wave of
design-oriented cloud solutions for the enterprise. ONE builds on the
company’s leadership in interactive communications and collaboration with
ground-breaking new solutions for customer experience and customer journey

“John’s breadth of experience will be invaluablein leading our global
marketing organization as we ramp up our drive towards leadership in the
enterprise customer experience market,” said Glen Manchester, Chief Executive

“Bringing over 15 years of highly relevant marketing andpartner development
experiencein the CRM, customer experience and business intelligence
industries, John is well positioned to help take’s new
solutions to market and cultivate strategic growth for the brand.”

Most recently, John was Chief Marketing Officer at Fizzback, a customer
experience management company that grew rapidly into a market leader,
resulting in a significant acquisition by NICE Systems.

“With an enviable customer base, a game-changing vision andhighly
differentiated SaaS solutions,Thunderhead.comhas all the ingredients to
redefine and dominate the customer experience market,” said John Coldicutt,
Chief Marketing Officer,

“I’m thrilled to be joining a company at the forefront of cloud
technology,with solutions that enable enterprises to manage the complete
customer journey, with seamless communication, conversation and collaboration
across any touchpoint.”

Prior to Fizzback, John held a number of leadership roles in product,
solutions and field marketing within both NYSE-listed Amdocs and Hyperion (now
part of Oracle).

About is a leading provider of enterprise solutions for customer
experience management. The ONE customer engagement platform
provides powerful SaaS solutions that fundamentally change the way businesses
engage with each other and their customers. Some of the world’s most demanding
companies trust to help them build customer engagement and
create enduring relationships. With, businesses have more
power to drive revenue, brand strength, and differentiation through superior
customer experience. serves its global customer base from
offices located in North America, Europe and Asia Pacific. See:


PAN Communications
Shannon Costello, 617-502-4300
Liberty Communications
Georgina Heaume, +44 207 751 4444
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