BoxTone Delivers First Mobile Service Management (MSM) Solution for Microsoft Exchange ActiveSync

BoxTone Delivers First Mobile Service Management (MSM) Solution for Microsoft 
Exchange ActiveSync 
Extends BoxTone's Unified EMM Platform With Real-Time Service
Monitoring, Proactive Alerting and Support Diagnostics for Microsoft
Exchange ActiveSync-Connected Mobile Devices 
LAS VEGAS, NV and COLUMBIA, MD -- (Marketwired) -- 04/09/13 -- 
BoxTone, the innovator of unified Enterprise Mobility Management
(EMM), today announced the availability of BoxTone for Exchange
ActiveSync, enabling enterprise IT and managed service providers
(MSPs) to proactively monitor and support their end-to-end Microsoft
Exchange ActiveSync environments. With mobile device use surging in
the enterprise driven by BYOD and always-on service expectations,
BoxTone for Exchange ActiveSync delivers the control IT needs,
supportability users demand and reliability the business requires for
wide-scale, mission-critical Microsoft Exchange ActiveSync-connected
mobile deployments. 
Microsoft Exchange ActiveSync is already the most widely-used
enterprise mobile messaging platform, with Gartner[1] estimating more
than 50% of the installed base of Microsoft Exchange Servers relying
on IT to deliver email to mobile devices. With organizations scaling
their mobile deployments at a stunning rate, enterprise IT and
service providers are facing new and unforeseen challenges managing,
supporting, and troubleshooting the delivery of critical mobile
services, such as email, calendar and contacts. BoxTone's
industry-first Mobile Service Management (MSM) Solution for Microsoft
Exchange ActiveSync delivers real-time mobile performance monitoring,
proactive alerting and automated support diagnostics crucial to
scaling mobility successfully. 
"Mobile email is absolutely mission-critical for organizations and
the productivity of employees hinges upon the quality of the
ActiveSync service," said Brian Reed, Chief Product Officer of
BoxTone. "Every enterprise that depends on mobile messaging as a tier
1 service will need to proactively monitor and support
ActiveSync-connected mobile devices as part of their mobility
management strategy."  
"No matter how well IT designed and implemented their enterprise
messaging infrastructure for the PC era, when you try to scale
thousands of new Exchange ActiveSync-connected mobile devices, such
as smartphones and tablets, that explosion of mobile endpoints stress
the existing enterprise infrastructure in unpredictable ways, leading
to service quality issues and increased support costs," Reed
Building upon 12 years of innovation in service management and 7
years of innovation in Enterprise Mobility Management with the
world's largest most complex mobile deployments, the BoxTone for
Exchange ActiveSync solution delivers three critical Mobile Service
Management capabilities: 

--  Real-time performance monitoring of all mobile connections and
    Microsoft Exchange ActiveSync synchronizations with dynamic
    performance learned baselines, predictive analytics and proactive
    alerting of emerging issues to prevent downtime failures that impact
    users and the business, such as proactive detection and alerts for
    mailbox throttling or dropped connections building up in the
--  Dashboards, consoles and reports for Microsoft Exchange ActiveSync
    operations teams with end-to-end status of service quality across all
    mobile devices, carriers, Client Access and Mailbox Servers and
    network infrastructure for real-time visibility and control essential
    to meeting service level agreements (SLAs), such as showing real-time
    connection status for all data flows between devices, CAS and Mailbox
--  Consoles for service desk teams to support fast first call resolution
    leveraging automated diagnostics, embedded expert knowledgebase and
    "click-to-fix" actions in order to shorten mean time to repair (MTTR)
    and enable existing teams to support mobile users without adding head
    count for lower mobile support costs, such as instantly identifying
    issues where a mailbox server is throttling for a specific user's
    device or for re-setting the Microsoft Exchange ActiveSync device

BoxTone's unified Enterprise Mobility Management (EMM) platform
addresses the entire mobile lifecycle including device management,
app management and service management. BoxTone delivers real-time
centralized monitoring and control of all mobile devices including
Google Android, iPhone and iPad, BlackBerry and Windows Phone as well
as all connection methods, including Microsoft Exchange ActiveSync,
Good and BlackBerry BES. Unlike other point products that configure
devices or monitor solely Exchange servers themselves, BoxTone is the
only platform that delivers patented technology to proactively
monitor and support Microsoft Exchange ActiveSync by using the
real-time activity, health and performance of each mobile user for
visibility and control of the entire mobile environment. 
BoxTone for Exchange ActiveSync is available immediately. To learn
1. See live demos at the BoxTone Booth (#735) at Microsoft Management
Summit 2013, April 8-11, Las Vegas, Nevada 
 2. Register here for
"Introducing the NEW BoxTone for Microsoft Exchange ActiveSync Mobile
Service Management (MSM) Solution" Live Demo on April 23rd at 11 AM
About BoxTone  
BoxTone is the innovator of automated Enterprise Mobility Management
(EMM). With millions of mobile devices and apps under management,
BoxTone's automated EMM platform is trusted by more of the world's
leading enterprises, Managed Service Providers and government
agencies than any other -- including 42 of the Fortune(R) 100 and 8
of the Top 10 MSPs -- to ensure maximum mobile performance and
security at the lowest cost and risk. Only BoxTone's single unified
mobile management platform powered by patented real-time automation
technology addresses the entire mobile lifecycle: Mobile Device
Management (MDM), Mobile App Management (MAM), mobile support and
operations management. And only BoxTone delivers real-time
centralized control of all mobile smartphones and tablets including
Google Android, iPhone and iPad, BlackBerry and Windows Phone, as
well as the enterprise apps that run on them. 
BoxTone's unparalleled EMM innovation has also been recognized by
leading industry analysts, as the company has been positioned in the
"Visionaries" Quadrant of Gartner's Magic Quadrant for Mobile Device
Management (MDM) Software; named an "innovator" in the Forrester
Research, Inc. Market Overview: On-premises MDM Solutions; and named
to the Winner category in Yankee Group's "MDM Is Dead. Long Live
EMM!"; and named both Champion and Value Award Winner in Info-Tech
Research Group's MDM Suites Vendor Landscape. Learn more at, or call +1 410.910.3344. Follow BoxTone on Twitter,
LinkedIn and Facebook. 
BoxTone and the BoxTone logo are trademarks of BoxTone. All other
product or company names mentioned are used for identification
purposes only and may be trademarks of their respective owners. 
[1] Source: Gartner Magic Quadrant for Enterprise Wireless Email
Market, 27 Dec 2011 
Image Available: 
Maureen N. DeLong
Director, Marketing at BoxTone
Twitter: @BoxTone_Inc 
Joel Greenberg
DCPR for BoxTone
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