Zain Kuwait Deploys Comptel’s Mediation and Fulfillment Software to Improve
Comptel Convergent Mediation and Comptel Provisioning and Activation will help
Middle East mobile operator to better its business and operational agility and
HELSINKI -- April 9, 2013
Comptel Corporation (NASDAQ OMX Helsinki: CTL1V) today announced that Zain,
the leading telecommunications company in Kuwait, has deployed Comptel
Convergent Mediation and Comptel Provisioning and Activation. The software
will help the mobile operator consolidate its billing mediation transaction
processing and automate the order-to-activation process, to improve
time-to-market, customer satisfaction and top-line revenue generation.
Zain Kuwait replaced its existing mediation and provisioning system and cited
the desire for greater stability, increased business and operational
flexibility, high performance, proven effectiveness and support for IMS and
4G/LTE among the reasons for the change to Comptel. Comptel Convergent
Mediation and Comptel Provisioning and Activation are now live across Zain
Kuwait’s mobile network, with respective deployments having taken place in six
months and one year.
*Zain is a leading telecommunications operator across the Middle East and
North Africa and provides mobile voice and data services to more than 41.4
million active customers as of 30 June 2012. With a commercial presence in
eight countries, Zain operates in the following countries: Bahrain, Iraq,
Jordan, Kuwait, Saudi Arabia, Sudan and South Sudan. In Lebanon, the
company manages ‘touch’ on behalf of the government. In Morocco, Zain has
a 15.5% stake in Wana Telecom, now branded ‘INWI’, through a joint
venture. Zain is listed on the Kuwait Stock Exchange (stock ticker: ZAIN).
*Comptel Provisioning and Activation is part of Comptel Fulfillment, a
fully integrated suite of products that encompasses order management,
catalog, and service and resource inventory capabilities. The product
enables operators to fully automate the process of handling subscriber
orders, activating resources and services in the network all the way up to
the start of billing.
*Comptel Convergent Mediation helps process 20% of the world’s mobile data
transactions. Deployed at more than 150 operators, it offers a single,
technology-agnostic mediation platform supporting both prepaid and
postpaid customer bases and balancing resource-constrained service
environments when combined with policy control, charging and analytics.
*“Providing an experience that caters to every customer’s needs is vital to
Zain’s sustainability in an increasingly competitive industry. Our
customers want an overall better experience than they can get elsewhere.
That is why we aim to be the front runner in technology, leading to
maximum customer satisfaction and engagement and our business growth
objectives. Comptel is clearly partnering with us to deliver these
strategic priorities. We are confident that Comptel Convergent Mediation
and Comptel Provisioning and Activation will allow us to meet our
operational agility, customer engagement and business growth objectives,”
said Hani El Kukhun, COO, Zain Kuwait.
*“Comptel is happy to help communications service providers like Zain
Kuwait streamline their mediation and fulfillment processes,” said Mika
Korpinen, SVP, MEA, Comptel. “We know from previous experience that with
Comptel Convergent Mediation alone, operators can realise up to 80% in
cost-savings—our solutions will help Zain Kuwait achieve similar business
performance improvements, including ensuring rapid time-to-market.”
*For more information about Comptel, visit www.comptel.com. Learn more
about the company’s Customer Engagement solutions including its convergent
mediation and fulfillment products.
*For more information about Zain Kuwait, firstname.lastname@example.org or visit
*Connect with Comptel on its blog, Compelling Conversations on OSS, and on
Twitter, LinkedIn and Facebook. Also visit the company’s Vimeo and YouTube
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fulfillment, Middle East, convergent mediation, Comptel Fulfillment, Comptel
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About Comptel Corporation
Since 1986, Comptel has helped more than 290 service providers across 86
countriesmeet over one billion subscribers’ communications and infotainment
needs.Comptel’s solutions are built on an Event – Analysis – Actionstrategic
framework that leveragesthe company’s strengthsin collecting and analysing
Big Data and turning intelligence into opportunities in real time.
Comptel’sservice fulfillment, mediation, charging and policy control, and
advanced predictive analyticsproductswith implementation and professional
services enable service providers to automate customer interactions and other
business decisions, to create revenue, reduce costs and lessen
churn.Comptelhas a global team ofmore than 600 professionals, and net sales
were EUR 82.4 million in 2012.For more information, visitwww.comptel.com.
Ulla Koivukoski, +358 9700 1131
SVP, Marketing and Communications
Comptel Corporation, Middle East and Africa:
Fariha Shah, +971 55954 9130
Marketing & Communications Director, MEA
Beth Brenner, +1 617-960-9875
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