Zain Kuwait Deploys Comptel’s Mediation and Fulfillment Software to Improve Time-to-Market

  Zain Kuwait Deploys Comptel’s Mediation and Fulfillment Software to Improve

Comptel Convergent Mediation and Comptel Provisioning and Activation will help
Middle East mobile operator to better its business and operational agility and

Business Wire

HELSINKI -- April 9, 2013

Comptel Corporation (NASDAQ OMX Helsinki: CTL1V) today announced that Zain,
the leading telecommunications company in Kuwait, has deployed Comptel
Convergent Mediation and Comptel Provisioning and Activation. The software
will help the mobile operator consolidate its billing mediation transaction
processing and automate the order-to-activation process, to improve
time-to-market, customer satisfaction and top-line revenue generation.

Zain Kuwait replaced its existing mediation and provisioning system and cited
the desire for greater stability, increased business and operational
flexibility, high performance, proven effectiveness and support for IMS and
4G/LTE among the reasons for the change to Comptel. Comptel Convergent
Mediation and Comptel Provisioning and Activation are now live across Zain
Kuwait’s mobile network, with respective deployments having taken place in six
months and one year.

Key Facts

  *Zain is a leading telecommunications operator across the Middle East and
    North Africa and provides mobile voice and data services to more than 41.4
    million active customers as of 30 June 2012. With a commercial presence in
    eight countries, Zain operates in the following countries: Bahrain, Iraq,
    Jordan, Kuwait, Saudi Arabia, Sudan and South Sudan. In Lebanon, the
    company manages ‘touch’ on behalf of the government. In Morocco, Zain has
    a 15.5% stake in Wana Telecom, now branded ‘INWI’, through a joint
    venture. Zain is listed on the Kuwait Stock Exchange (stock ticker: ZAIN).
  *Comptel Provisioning and Activation is part of Comptel Fulfillment, a
    fully integrated suite of products that encompasses order management,
    catalog, and service and resource inventory capabilities. The product
    enables operators to fully automate the process of handling subscriber
    orders, activating resources and services in the network all the way up to
    the start of billing.
  *Comptel Convergent Mediation helps process 20% of the world’s mobile data
    transactions. Deployed at more than 150 operators, it offers a single,
    technology-agnostic mediation platform supporting both prepaid and
    postpaid customer bases and balancing resource-constrained service
    environments when combined with policy control, charging and analytics.

Supporting Quotes

  *“Providing an experience that caters to every customer’s needs is vital to
    Zain’s sustainability in an increasingly competitive industry. Our
    customers want an overall better experience than they can get elsewhere.
    That is why we aim to be the front runner in technology, leading to
    maximum customer satisfaction and engagement and our business growth
    objectives. Comptel is clearly partnering with us to deliver these
    strategic priorities. We are confident that Comptel Convergent Mediation
    and Comptel Provisioning and Activation will allow us to meet our
    operational agility, customer engagement and business growth objectives,”
    said Hani El Kukhun, COO, Zain Kuwait.
  *“Comptel is happy to help communications service providers like Zain
    Kuwait streamline their mediation and fulfillment processes,” said Mika
    Korpinen, SVP, MEA, Comptel. “We know from previous experience that with
    Comptel Convergent Mediation alone, operators can realise up to 80% in
    cost-savings—our solutions will help Zain Kuwait achieve similar business
    performance improvements, including ensuring rapid time-to-market.”


  *For more information about Comptel, visit Learn more
    about the company’s Customer Engagement solutions including its convergent
    mediation and fulfillment products.
  *For more information about Zain Kuwait, or visit
  *Connect with Comptel on its blog, Compelling Conversations on OSS, and on
    Twitter, LinkedIn and Facebook. Also visit the company’s Vimeo and YouTube


Comptel, OSS, Zain Kuwait, Zain, Kuwait, provisioning and activation,
fulfillment, Middle East, convergent mediation, Comptel Fulfillment, Comptel
Provisioning and Activation, Comptel Convergent Mediation, time-to-market,
Customer Engagement, IMS, 4G, LTE, mobile, time-to-revenue, business agility,

About Comptel Corporation

Since 1986, Comptel has helped more than 290 service providers across 86
countriesmeet over one billion subscribers’ communications and infotainment
needs.Comptel’s solutions are built on an Event – Analysis – Actionstrategic
framework that leveragesthe company’s strengthsin collecting and analysing
Big Data and turning intelligence into opportunities in real time.
Comptel’sservice fulfillment, mediation, charging and policy control, and
advanced predictive analyticsproductswith implementation and professional
services enable service providers to automate customer interactions and other
business decisions, to create revenue, reduce costs and lessen
churn.Comptelhas a global team ofmore than 600 professionals, and net sales
were EUR 82.4 million in 2012.For more information,


Comptel Corporation
Ulla Koivukoski, +358 9700 1131
SVP, Marketing and Communications
Comptel Corporation, Middle East and Africa:
Fariha Shah, +971 55954 9130
Marketing & Communications Director, MEA
March Communications
Beth Brenner, +1 617-960-9875
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