inContact Signs Seven New Financial Services Customers in the First Quarter
Signals Increasing Cloud Adoption in This Important Industry Vertical Market
SALT LAKE CITY, April 9, 2013
SALT LAKE CITY, April 9, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the
leading provider of cloud contact center software and contact center agent
optimization tools, today announced that the company added seven new customers
in the financial services market during the first quarter of the year. These
companies are looking to cloud solutions to manage cost-effective growth and
enhance customer satisfaction without the heavy capital investment in legacy
Said inContact CEO Paul Jarman, "Customers are demanding a seamless
multichannel experience with the companies they do business with. And the bar
is set even higher for financial services companies as they need to integrate
inbound and outbound, send proactive messages on balances, fraud and other
alerts and provide a wide array of self service options, all while having
great agents on the phone. But historically, financial services providers
have been slow to refresh their technology infrastructure and have not been
early adopters of the cloud."
Today's financial services providers are faced with strong competition for a
smaller customer pool that is looking to maximize the yield of their
investments and is not afraid to shop for better service and a better deal.
In addition to providing value to customers in uncertain economic times, these
providers are faced with ever-evolving financial regulations requiring them to
be dynamic about their business processes and systems. The inContact cloud
platform ensures that the right contact center resources proactively receive
the highest value contacts, provides seamless and consistent service across
channels and site locations and enables cross-sell and up-sell opportunities,
all while reducing operational costs and improving efficiency.
Jarman continued, "We are encouraged to see the financial services market heat
up and we have experienced significant acceleration in this vertical this
quarter, as their pressure to provide differentiated service continues to
increase. As the market leader in cloud contact center solutions, we can help
these companies leverage the cloud to deliver a great personalized experience
that keeps them coming back for more."
oLearn about our ground-breaking new cloud software release:
oFollow @inContact on Twitter: www.twitter.com/inContact
oBecome a fan of inContact on Facebook: www.facebook.com/inContact
inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn
more, visit www.inContact.com.
Contact: Cheryl Andrus, +1-801-320-3646, Cheryl.firstname.lastname@example.org, or Pazia
Dwyer, +1-703-390-1514,email@example.com, or Steven Pasko, Market Street
Partners, +1-415-445-3238, firstname.lastname@example.org
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