Survey: 53% of Office Computer Users Say ‘No Thanks’ To Professional IT Help When Fixing Computer Problems At Work

  Survey: 53% of Office Computer Users Say ‘No Thanks’ To Professional IT Help
  When Fixing Computer Problems At Work

 Nearly One-Third of U.S. Office Computer Users Say Computer Problems are the
                    Top Reason for Decreased Productivity

Business Wire

BOISE, Idaho -- April 08, 2013

In an era when the performance of office computers can help achieve success in
a fast-paced business world, new research reveals that a majority of office
workers with computers (53%) are opting to either fix their own computer
problems or ask a co-worker/someone else for help instead of relying on an IT

The nationwide survey (2,144 U.S. adults), conducted online in March 2013 by
Harris Interactive on behalf of  and in conjunction with the
recently launched search for America’s next great office computer superstar
(, also revealed that 29% of office computer users
cite computer problems (lost files, slowness, crashes, etc.) as the top reason
for reduced productivity in the office. Office computer problems trumped
co-workers (25%), workload (22%), management (22%) and
customers/clients/vendors (15%) when it comes to negatively affecting worker
productivity in the office.

“It is interesting that while computers play such a pivotal role in the flow
of an office’s workload, many employees are choosing to remedy their computer
issues without the assistance of a trained IT professional,” says Roddy
McLean, marketing director, “As the modern office worker is more
reliant on the performance of their computer, they have also become more adept
at finding a do-it-yourself solution when a computer crisis strikes.”

The survey results come in support of the launch of a national contest that
seeks to recognize those everyday office workers who come to the aid of
co-workers that have fallen victim to everyday office computer chaos. The
contest encourages people to nominate their own unsung office heroes at for a chance to reward their office superstar with
$5,000 cash, a $5,000 gift certificate for the office, and the
title of America’s Official Unofficial Office Computer Go-To Superstar.

In addition, the survey also found that in the office, male computer users
(46%) are significantly more likely than female computer users (25%) to fix
their own computer problems at work, and young men, aged 18-34, are 61% more
likely to do so.

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Survey Methodology

This survey was conducted online within the United States by Harris
Interactive on behalf of from March 14-18, 2013 among 2,144 adults
ages 18 and older, among which 1,012 are employed and work in an office with
computers. This online survey is not based on a probability sample and
therefore no estimate of theoretical sampling error can be calculated. For
complete survey methodology, including weighting variables, please contact
Will Ostedt at

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for use in leading-edge computing, consumer, networking, embedded and mobile
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The Pollack PR Marketing Group
Will Ostedt/Stefan Pollack
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