Innovative Business Models and Services Not Possible Without Strong IT Monitoring Foundation, Survey Reveals

  Innovative Business Models and Services Not Possible Without Strong IT
  Monitoring Foundation, Survey Reveals

 Study Finds Service Assurance Key to Realizing the Benefits of Cloud and Big

Business Wire

ISLANDIA, N.Y. -- April 8, 2013

A commissioned study conducted by Forrester Consulting on behalf of CA
Technologies (NASDAQ: CA) found that innovative business models and services
such as cloud and big data analytics aren’t possible without a strategic
Service Assurance portfolio underpinned by infrastructure management.

According to the Evolve Infrastructure Management Into Service Assurance
study*, “IT evolution is now forming the next wave of the Industrial
Revolution, a movement rooted in standardized processes and automation. The
economic impact of this wave is the same as in prior waves: accelerated pace
of production and higher quality products. In the IT world, these products are
business services. The new expectations for speed and quality cannot be served
by old-school IT. Innovative business models and technology use cases such as
cloud-based services, collaboration tools, and big data analytics characterize
this industrialized IT movement. They all have one thing in common — they need
robust monitoring to give them the visibility needed to work. Cloud doesn’t
work without solid monitoring; nor do the others.”

To reach this conclusion, Forrester Consulting conducted in-depth surveys with
150 IT decision-makers in North America (U.S. and Canada) and Western Europe
(U.K., France, Germany and Spain). The firm tested a hypothesis about how the
organizational and economic dynamics of infrastructure management are evolving
to provide its intended goal of streamlining performance and availability
across diverse systems, networks and applications to improve service quality,
predictability and efficiency. The results found that those surveyed are far
from the ideal state of infrastructure management, but they are making
progress, with Europe ahead of the U.S.

Forrester Consulting’s study yielded the following three key findings that
provide prescriptive guidance to IT organizations looking to maximize their
investment in infrastructure management software and commit to it as a core
competency for enhancing the performance and end-user experience of business

  *Fragmentation of infrastructure management is destroying value: Isolated
    tools lack adequate attention and are wasted investments. Tool owners
    neglect them as secondary priorities, so the full value is missed.
    Moreover, poor integration of these tools fails to deliver the visibility
    into the behavior and availability of services. As IT service management
    becomes more the norm, integration becomes more essential.
  *Convergence is happening, but it must accelerate: Some progress is
    evident. Early consolidation efforts do not yield the integrated
    capabilities, but at least it’s a start. Consolidating ownership can be a
    huge political challenge. Organizations that have overcome this resistance
    at any level have made an important step forward.
  *An “anchor vendor” is key to successful consolidation: How tools are
    purchased has an impact on how easily they can be integrated.
    Single-vendor portfolios are usually not the panacea one might expect, but
    neither is a complete polar opposite — total best-of-breed tools. The
    right balance resembles a shopping mall, with an anchor vendor at the
    center and specialized boutiques augmenting the portfolio.

Forrester Consulting’s study notes, “As companies pursue cloud computing, big
data, a mobile workforce, and other grand initiatives, certain IT programs
form the foundations upon which these exciting business capabilities will be
constructed. Like any foundation, it must be sturdy or else the structure
above it may crumble to the ground. Infrastructure management — an
underpinning some may consider passé — is indeed a critical foundation. It
must consolidate and evolve into a core competency of IT that offers
situational awareness into business services. As it evolves, it becomes the
fabric of a company’s service assurance — the ability to ensure that services
are delivering value.”

“Senior executives across all functions are expecting IT to contribute to
game-changing innovation and business transformation that can get products and
services to market faster, spur revenue growth and support the agile creation
of entirely new business models,” said Mike Sargent, general manager, Service
Assurance, CA Technologies. “This study confirms our belief that converged
infrastructure management better positions enterprises and service providers
to manage the stresses and strains brought on by accelerated adoption of
mobile technologies, rich-media content and higher expectations from

To learn how CA Technologies can help IT organizations effectively manage
complexity brought on by converging infrastructure to reduce risk of revenue
loss, improve customer loyalty and deliver new and innovative services faster,
more efficiently and at a lower cost, register for CA World and attend the
Transform Business Service Delivery with Service Assurance  focus area. It
includes many infrastructure management  case study sessions  led by customers
and partners.

*”Evolve Infrastructure Management Into Service Assurance,” Forrester
Consulting, December 2012 (a commissioned study conducted on behalf of CA

About CA Technologies

CA Technologies (NASDAQ: CA) provides IT management solutions that help
customers manage and secure complex IT environments to support agile business
services. Organizations leverage CA Technologies software and SaaS solutions
to accelerate innovation, transform infrastructure and secure data and
identities, from the data center to the cloud. Learn more about CA

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CA Technologies
David Resnic, 617-835-6072
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