Teleperformance Sees Bright Future in Rapidly Developing BRICS Markets

  Teleperformance Sees Bright Future in Rapidly Developing BRICS Markets

Business Wire

PARIS -- April 08, 2013

Regulatory News:

Teleperformance (Paris:RCF), the global leader in customer experience
management, affirmed today the company remains “bullish on the BRICS” related
to the next anticipated wave of industry contact center outsourcing growth

The BRICS are Brazil, Russia, India, China and, more recently, South Africa.
Teleperformance has operated in some of these countries for over 14 years and
their current footprint boasts significant and state-of-the-art operations in
all BRICS countries. Teleperformance’s strong positioning in rapidly
developing markets has been recently highlighted and acclaimed by OVUM, a
world renowned independent industry analyst firm.

Paulo Cesar Salles Vasques, Chief Marketing Officer and Member of the
Teleperformance Executive Committee, said : “We have been, are and will
continue to be fully committed to the BRICS markets in both investments and in
high quality operational delivery capabilities. We have great people and great
facilities in all these countries. From a competitive standpoint, we are the
only major player with a full BRICS footprint ; this presence is critical for
the world’s largest companies we serve. While the huge growth of some of these
markets has understandably slowed a bit, we continue to see a nice, steady
climb in the BRICS that represents a large and sustained annuity for our

Peter Ryan, Practices Leader of Ovum’s Services Team, commented : “Over 25,000
Teleperformance people are already embedded across the BRICS and this
represents exceptional positioning to take advantage of both domestic and
affiliated non-domestic market growth curves. In the simplest terms, you have
one of the industry’s clear leaders in the contact center outsourcing space
completely mobilized and scaled to serve half of the global population for the
biggest brands in the world for the BRICS alone. This is indicative of the
type of management planning and strategy that helps Teleperformance keep on
breaking their own industry records year after year.”


Teleperformance, the world’s leading provider of outsourced CRM and contact
center services, serves companies around the world with customer acquisition,
customer care, technical support and debt collection programs. In 2012, it
reported consolidated revenue of €2,347 million ($3,028 million, based on €1 =

The Group operates about more than 100,000 computerized workstations, with
138,000 employees across more than 270 contact centers in 46 countries serving
78 markets. It manages programs in more than 66 languages and dialects on
behalf of major international companies operating in a wide variety of

Teleperformance shares are traded on the NYSE Euronext Paris market,
Compartment A, and are eligible for the deferred settlement service. They are
included in the following indices: SBF 120, STOXX 600 and France CAC Mid &

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

For further information and media inquiries please visit the Teleperformance
website at


QUY NGUYEN-NGOC, Investor Relations Director
Tel: + 33 1 53 83 59 87
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