Smiths Detection Opens New Training & Service Center for the Americas
State of the Art Facility Underscores Commitment to Long-Term Value for
EDGEWOOD, Md. -- April 8, 2013
Smiths Detection has completed a new Training & Service Center for the
Americas at its U.S. headquarters in Edgewood, Maryland. This major facility
will greatly improve product training and service capabilities for customers
throughout both continents, helping them maximize the use of Smiths Detection
systems as part of an overall layered approach to security.
Jeff Dobek, Site Head at Edgewood said: “Smiths Detection is the world’s
leader in threat detection technologies because of our unparalleled commitment
to give all customers the best technology solutions plus the follow-up
training and support they need to use them most effectively. Our investment in
this state-of-the-art facility underscores that commitment to our customers
across the Americas.”
The new 10,400 square foot Center is dedicated to educating and servicing
customers from North, Central and South America. Product training and service
will focus on the full range of Smiths Detection’s CBRNE (chemical,
biological, radiation, nuclear and explosives) and X-ray technologies. The new
Center will also provide technical and customer service support in English and
Spanish, including consumable and parts orders, return material authorization,
and field service dispatch and scheduling. The Center is already handling well
over 7,000 customer inquiries a month via phone, email, and web requests.
For more information about Smiths Detection in Edgewood, Maryland, please
Smiths Detection designs and makes advanced solutions to detect and identify
threats including explosives, chemical agents, biohazards, nuclear, radiation,
narcotics, weapons and contraband. A market leader worldwide in providing
layered security technologies, Smiths Detection has major plants in three U.S.
states. It partners federal and state government agencies and first responders
to strengthen homeland security and safeguard the military. Major customers
include the Department of Defense (DoD) and Department of Homeland Security
(DHS). It is part of Smiths Group, a global leader in the practical
application of advanced technologies. Smiths Group employs around 23,000
people, including more than 9,000 in the U.S. where it operates around 100
sites in 40 states.
Chad Kolton, 202-789-4365
Dana Knox-Gower, 203-207-9726
Director of Communications and Marketing for the Americas
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