Verint and Customer Experts to Share Best Practices for Driving the Customer Experience Across Contact Center, Branch and Back

  Verint and Customer Experts to Share Best Practices for Driving the Customer
  Experience Across Contact Center, Branch and Back-Office Operations

Business Wire

MELVILLE, N.Y. -- April 08, 2013

Verint^® Systems Inc. (NASDAQ: VRNT) today announced that company experts and
customers will present at several global conferences this month. Presentation
topics and themes will reveal best practices in support of building
customer-centric workforce optimization strategies, driving operational
excellence across branch and back-office operations, developing customer
experience programs, maximizing the voice of the customer, and improving
employee performance with personalized guidance.

2013 SWPP Annual Conference
April 9-11; Nashville, Tennessee

Addressing its Impact 360^® Workforce Optimization^™ (WFO) implementation will
be Verint customer Combined Insurance. The presentation titled “All Together
Now! Taking a Unified Approach to Managing Back-Office and Contact Center
Operations” will take place April 9 at 10:45 a.m. CT. Attendees will learn how
this leading insurance provider applies WFO to help standardize and automate
management processes across its back-office and customer management

Verint’s Bill Durr—principal global solutions consultant—will join customer
South Carolina Federal Credit Union in a second session titled “The Emerging
Agile Workforce Strategy.” On April 10 at 9 a.m. CT, South Carolina Federal
Credit Union will share how it uses an agile workforce strategy to deploy
employees across traditional departmental boundaries by using a creative mix
of processes, work roles and technology to help address complex scheduling
requirements and challenges.

Frost & Sullivan’s 9^th Annual Customer Contact 2013, East
April 14-17; Marco Island, Florida

On April 16 at 1:20 p.m. ET., customer Life Technologies will present the
session “Acting on the Voice of the Customer: Collaborating Across the
Enterprise” in conjunction with Dave Capuano, vice president, marketing,
Verint. The customer experience is a foundational element in acquiring,
serving and creating cross- and up-selling opportunities.As a result, it’s
important that organizations understand how to support it and use it to grow
value.This discussion will explore the difference between problem solving for
customers and creating delight, identify measurement techniques and associated
metrics relevant to operations and customer experience professionals, and
share important lessons learned along the way.

TRMA 2013 Annual Conference
April 16-17; Toronto, Canada

On April 16 at 2:30 p.m. ET, Daniel Ziv—vice president, voice of the customer
analytics, Verint—will present “Leveraging Voice of the Customer Analytics to
Reduce Risk.” The session will highlight the benefits of speech analytics, as
well as other Voice of the Customer and WFO solutions. Key takeaways will
include tips on how to help manage risk, increase agent compliance and reduce

Clarabridge Customer Connections (C3)
April 17-19; San Diego, California

During the “Driving the Employee Experience Through a Customer-Focused
Culture” session on April 18, Verint customer Savvis, a CenturyLink Company,
will highlight how linking both customer and employee experiences can drive a
highly-engaged workforce that shares a passion for helping ensure that every
interaction matters. This lively discussion will fuel attendees with steps on
how to leverage frontline resources to gain an untapped view into customer
empathy, as well as ways to drive a customer-focused culture with employees.

TSIA and Verint “Empowering Agents with Real-Time Guidance”
April 18 Webcast

On April 18 at 2 p.m. ET, Roger Woolley—vice president, solutions marketing,
Verint—will join John Ragsdale—vice president, technology research at the
Technology Services Industry Association (TSIA)—for an interactive webcast
focused on agent empowerment through real-time guidance. During this session,
attendees will learn how to design, implement and measure an effective
guidance strategy. They’ll also find out how personalized guidance tools can
help optimize the customer experience by providing front-line agents and
support technicians with contextual desktop prompts and guidance during common
customer process flows.

The Asian Banker Summit 2013
April 23-25; Jakarta Indonesia

On April 23 at 4:30 p.m. WIB, Craig Seebach—senior director, back-office
workforce optimization, Verint—will participate in the “Branch Banking
Tackling Obstacles to Growth” panel. The discussion will explore how retail
banking technology across the enterprise can be used in combination with
business strategies to address operational challenges and economic pressures.
It also will explore the importance of maximizing the role of the branch and
back office in today’s multichannel world, ways to reduce enterprise costs,
how to maintain branch network optimization, and ways to strike a balance
between automation and customer service delivery.

10^th Annual Contact Center and CRM Congress
April 24-26; Bogota, Colombia

Verint’s Personalized Guidance^™ offering will be highlighted during the
“Real-Time Personalized Guidance for Customer Interactions” presentation on
April 25 at 10:25 a.m. COT with Brian Schupbach, strategic business solutions
director, Verint. Attendees will learn how the solution can help identify root
causes and provide in-the-moment guidance to agents while the customer
interaction is in progress. Find out how this can drive insight that can be
incorporated into customer experience and process optimization efforts in
support of enterprises’ overarching customer strategies.

About Verint Enterprise Intelligence Solutions

Verint^® Enterprise Intelligence Solutions^™ help organizations of all sizes
capture and analyze customer interactions, sentiments and trends across
multiple channels, improve performance and optimize the customer experience.
The solution portfolio includes the Impact 360^® Workforce Optimization^™
suite and Voice of the Customer software, which serve as strategic enterprise
assets for increasing customer satisfaction and loyalty, enhancing products
and services, reducing operating costs and driving revenue.

About Verint Systems

Verint^® (NASDAQ: VRNT) is a global leader in Actionable Intelligence^®
solutions. Its portfolio of Enterprise Intelligence Solutions^™ and Security
Intelligence Solutions^™ helps organizations Make Big Data Actionable^™
through the ability to capture, analyze and act on large volumes of rich,
complex and often underused information sources—such as voice, video and
unstructured text. With Verint solutions and value-added services,
organizations of all sizes can make more timely and effective decisions.
Today, more than 10,000 organizations in 150 countries, including over 80
percent of the Fortune 100, count on Verint solutions to improve enterprise
performance and make the world a safer place. Headquartered in NY, Verint has
offices worldwide and an extensive global partner network. Learn more at

This press release contains forward-looking statements, including statements
regarding expectations, predictions, views, opportunities, plans, strategies,
beliefs, and statements of similar effect relating to Verint Systems Inc.
These forward-looking statements are not guarantees of future performance and
they are based on management's expectations that involve a number of risks and
uncertainties, any of which could cause actual results to differ materially
from those expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form 10-K
for the fiscal year ended January 31, 2013 and other filings we make with the
SEC. The forward-looking statements contained in this press release are made
as of the date of this press release and, except as required by law, the
Company assumes no obligation to update or revise them or to provide reasons
why actual results may differ.

VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their respective


Industry Information
Verint Systems
Candace Flynn
Investor Relations
Verint Systems
Alan Roden
Press spacebar to pause and continue. Press esc to stop.