SoundBite Communications to Speak About Impact of Mobile on Collections at Telecommunications Risk Management Association's

SoundBite Communications to Speak About Impact of Mobile on Collections at
Telecommunications Risk Management Association's Spring Conference

Panel Discussions Will Also Address the Evolving Regulatory Landscape

BEDFORD, Mass., April 8, 2013 (GLOBE NEWSWIRE) -- SoundBite Communications,
Inc. (Nasdaq:SDBT), a leading provider of customer experience management
solutions, will speak on two panels at the Telecommunications Risk Management
Association's (TRMA) Spring conference, April 9-10 in Scottsdale, AZ. TRMA
conferences provide a forum for telecommunications risk management
professionals to discuss trends and share best practices related to reducing
fraud and uncollectible debt issues.

SoundBite invites conference attendees to a panel on the FCC's recent
declaratory ruling, which will discuss SoundBite's efforts in securing
clarification of the FCC's interpretation of TCPA for mobile customer
communications. Advocating on behalf of its clients and the industry,
SoundBite secured a successful FCC Declaratory Ruling in late 2012, resulting
in a number of lawsuit dismissals. SoundBite and the additional panelists will
also discuss how the benefits of mobile can be achieved in a compliant way.

"We are proud to share with TRMA attendees our success in petitioning for a
declaratory ruling last year which clarified opt-out text confirmations," said
John Tallarico, vice president of product management at SoundBite
Communications. "This decision helped remove ambiguity in existing
regulations, which industry advocates needed as mobile continues to become the
communications channel of choice across industries and the consumer
lifecycle."

WHAT: Panel: SoundBite and the FCC Declaratory Ruling

WHERE:TRMA 2013, Kimpton Firesky Resort and Spa, Scottsdale, AZ

WHEN: April 10, 11:15 a.m. – 12:15 p.m. MST

WHO: John Tallarico, Vice President of Product Management

MODERATOR: Tom Stockton, The CMI Group, ACA International President

SoundBite is also participating in a second panel on adding digital channels
to collections strategies. This discussion will explore the benefits of adding
additional channels such as text messaging and email to collections strategies
and how this can increase portfolio penetration, collect more debt faster,
reach more live parties, and improve customer experience. Best practices for
integrating these channels into existing collections strategies will be
discussed, including how to navigate the maze of regulatory compliance.

"The telecommunications industry is embracing the use of mobile to increase
collections and reduce risk," said Joe Gallagher, senior director in client
management at SoundBite Communications. "Text messaging, for example, has
become the preferred channel for millions of consumers due to its convenience,
immediacy, and ease-of use. We have had great success increasing our clients'
payments and collections by adding text to their current voice strategies."

WHAT:Panel: Adding Alternative Channels to Collections Strategies

WHERE: TRMA 2013, Kimpton Firesky Resort and Spa, Scottsdale, AZ

WHEN: April 10, 1:15 p.m. – 2:00 p.m. MST

WHO: Joe Gallagher, Senior Director, Client Management

MODERATOR:John Stevenson, Sr. Director of Financial Services, U.S. Cellular

About SoundBite Communications

SoundBite Communications is a customer experience management company with deep
expertise in delivering cloud-based mobile marketing, proactive customer care,
and collections/payments solutions.More than 450 global end-clients,
including nearly 50 Fortune 500 companies, leverage SoundBite's proactive
multi-channel communications and preference management platforms to power 2.5
billion personalized and compliant customer interactions annually across the
full consumer lifecycle.Visit SoundBite.com and follow SoundBite on Twitter
@SoundBiteComm for more information. SoundBite is a registered service mark of
SoundBite Communications, Inc.

CONTACT: IR & Media Contact:
         Lynn Ricci
         SoundBite Communications
         781-897-2696
         lricci@soundbite.com

SoundBite Communications
 
Press spacebar to pause and continue. Press esc to stop.