RBC clarifies recent media reports

TORONTO, April 7, 2013 /CNW/ - RBC wants to address media reports and provide 
clarification. Contrary to allegations, RBC has not hired temporary foreign 
workers to take over the job functions of current RBC employees. Like most 
businesses, RBC works with many suppliers to provide certain products and 
services in Canada and globally. 
"RBC agreements with suppliers, including in this case iGATE, requires them to 
ensure that they are abiding by the applicable laws and regulations," said 
Greg Grice, head of Enterprise Services and chief procurement officer. 
"External suppliers allow us to leverage their scale and technical skills to 
continually improve our operational processes and service, and re-invest in 
initiatives that enhance the client experience." 
Initiatives that impact our employees are always difficult. When employees are 
affected, we work with them to find new roles that match their skills and 
interests and the bank's business requirements. In instances where this is not 
possible, we provide affected employees with assistance to support them in 
their career transition. 
"We recognize the impact of this situation on our employees and we continue to 
remain focused on assisting our employees through this transition. We are 
working diligently to find suitable roles for those affected and it is our 
hope over the next few months to transition them to other positions," said 
Zabeen Hirji, chief human resources officer, RBC. "RBC continues to create 
jobs in many areas of the organization and has a track record of retraining 
and redeploying our staff." 
About RBC
Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under 
the master brand name RBC. We are Canada's largest bank as measured by assets 
and market capitalization, and are among the largest banks in the world, based 
on market capitalization. We are one of North America's leading diversified 
financial services companies, and provide personal and commercial banking, 
wealth management services, insurance, and investor services and wholesale 
banking on a global basis. We employ approximately 80,000 full- and part-time 
employees who serve more than 15 million personal, business, public sector and 
institutional clients through offices in Canada, the U.S. and 49 other 
countries. For more information, please visit rbc.com. 
RBC supports a broad range of community initiatives through donations, 
sponsorships and employee volunteer activities. In 2012, we contributed more 
than $95 million to causes worldwide, including donations and community 
investments of more than $64 million and $31 million in sponsorships. 
Media Contact: Rina Cortese, RBC Media Relations, 416-974-5506 
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CO: Royal Bank of Canada
ST: Ontario
-0- Apr/07/2013 17:41 GMT
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