SSQ Financial Group Deploys Unified IP Business Communications Software from
Leading Canadian financial and insurance company completes first phase of
communications software deployment to consolidate infrastructure and add
INDIANAPOLIS, IN and QUEBEC CITY, April 5, 2013 /CNW Telbec/ - SSQ Financial
Group, one of Canada's largest financial and insurance institutions, has
consolidated its communications infrastructure and added functionality as a
result of deploying unified IP business communications software from
Interactive Intelligence Group Inc. (Nasdaq: ININ).
The Interactive Intelligence software, Customer Interaction
Center(™)(CIC), which is being deployed in phases, is replacing three
Avaya PBX systems and a mix of other third-party products.
"CIC is enabling us to replace multiple products with one system so we can
streamline our infrastructure for increased operational efficiencies and
reduced costs," said senior director of enterprise architecture for SSQ, Eric
Savard. "At the same time, the software is giving us more functionality so we
can serve our customers better."
Savard cites CIC's presence management as one feature that's helping improve
customer service. "CIC's presence management, which lets our business users
and contact center agents see the status of colleagues, means we can more
quickly get customers to the right person," he said.
SSQ has completed the first phase of its deployment, which will ultimately see
CIC used by its nearly 2,000 employees across six regional offices throughout
Canada, and by its work-at-home employees.
The first phase began as a result of SSQ's purchase of AXA Life Insurance a
little more than a year ago, which had 200 business users and numerous contact
center agents. "When we purchased AXA, we needed to get its employees on a
communications system that was compatible with ours," Savard said. "At the
same time, we were contemplating a replacement of our own system. This
accelerated our selection process."
SSQ evaluated systems from Avaya, Cisco, Genesys and Interactive Intelligence.
It selected the Interactive Intelligence system based on its overall value to
"Interactive Intelligence offered us a single-platform system that ran a wide
range of customizable applications, offered ease-of-interoperability with our
existing systems, and was quick and easy to deploy," Savard said. "It also
maximized the benefits of our virtualized environment."
As SSQ continues to roll out CIC to all of its offices, it will be leveraging
additional applications, such as those for multichannel routing, speech
analytics, quality monitoring, workforce management, and customer feedback
"The first phase of our CIC deployment has exceeded our expectations and we
have only begun to scratch the surface," Savard said. "We're anxious to
continue rolling it out to all our locations to realize even greater benefits."
About SSQ Financial Group
With over $3 billion in annual revenue and over $10 billion in assets under
management, SSQ Financial Group is a leading mutual diversified financial
institution in Canada. The Group serves over 1 million customers and provides
jobs to over 1,900 employees. SSQ, Life Insurance Company Inc., the Group's
principal company, is recognized as a leader in the group insurance industry
and as an expert in the investment and retirement sector. SSQ Financial Group
is also a rising star in home and auto insurance under the SSQ General
Insurance Company Inc. banner and has recently expanded into the individual
insurance market thanks to its new subsidiary, SSQ Insurance Company Inc. For
more information, please visit ssq.ca.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center, unified communications, and business process automation
software and services. The company's unified IP business communications
solutions, which can be deployed on-premises or via the cloud, are ideal for
industries such as financial services, insurance, outsourcers, collections,
and utilities. Interactive Intelligence was founded in 1994 and has more than
5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best
Small Companies in America and Software Magazine's 2012 Top 500 Global
Software and Service Providers. It employs more than 1,400 people and is
headquartered in Indianapolis, Indiana. The company has offices throughout
North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or email@example.com;
on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.
Christine Holley Senior Director of Market Communications Interactive
Intelligence +1 317.715.8220 firstname.lastname@example.org
Marie Lamontagne Senior Vice-President of Corporate Communications and
Marketing SSQ Financial Group +1 418-652-2764 email@example.com
SOURCE: SSQ FINANCIAL GROUP
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