Convergys to Acquire Datacom Asia Contact Center Operations

  Convergys to Acquire Datacom Asia Contact Center Operations

   Acquisition Adds Multiple Languages, Geographic Footprint and Technology

Business Wire

CINCINNATI -- April 3, 2013

Convergys Corporation (NYSE: CVG), a global leader in customer management,
today announced a definitive agreement under which Convergys will acquire New
Zealand-based Datacom’s contact center operations in Kuala Lumpur, Malaysia,
and Manila, Philippines.

Datacom and Convergys expect to close the transaction as soon as practicable.
The acquisition will be accretive to Convergys’ 2013 earnings.

Datacom will add 15 Asian languages to Convergys’ language capabilities and
approximately 1,000 employees, working in three Southeast Asia contact
centers, to Convergys’s global operations. The integration of the two
organizations is expected to take between six and nine months.

“The addition of Datacom’s contact center operations is in line with our
acquisition strategy, allowing us to expand our language capabilities and
global footprint. It enables us to forge new relationships with the prominent
technology companies that Datacom now represents, and provides additional
opportunities for growth,” said Andrea Ayers, Convergys President and CEO. “We
remain disciplined in our pursuit of growth opportunities that add value for
clients and shareholders.”

Jonathan Ladd, Datacom Group CEO said, “Datacom has built a world-class
multi-site, multilingual Asia BPO business servicing a suite of long-term blue
chip clients. We're proud to sell this asset to Convergys, in full confidence
that our contact center staff will be joining a strong organization that is
solely focused on providing exceptional services to a world-class portfolio of
customers and will support outstanding growth opportunities for our staff.”

About Convergys

As a leader in customer management for over 30 years, Convergys is uniquely
focused on helping companies find new ways to enhance the value of their
customer relationships and deliver consistent customer experiences across all
channels and geographies. Every day, our nearly 77,000 employees help our
clients balance the demands of increasing revenue, improving customer
satisfaction, and reducing overall cost using an optimal mix of agent,
technology, and analytics solutions. Our actionable insight stems from
handling billions of customer interactions annually for our clients. Visit to learn more.

About Datacom

With 4,300 people, Datacom is one of the largest Australasian-owned
professional IT services companies, with revenues in excess of NZ$785 million
and extensive expertise in the operation of data centres and the provision of
IT services, application development and business process outsourcing. Founded
in 1965 and operating across New Zealand and Australia and in Malaysia, the
Philippines and China, Datacom has a successful 48 year trading history, is
consistently growing and profitable and has a track record of delivering
innovative, value-for-money technology-based solutions, with many clients in
relationships spanning decades.


Convergys Corporation
Krista M Boyle
Director, Communications
+1 513-723-2061 (office)
+1 513-379-3067 (mobile)
David Stein
VP Investor Relations
+1 513-723-7768
Datacom Group
Erica Lloyd
Communication Director
+64 21 806730
Kevin Crouch
External Relations Manager
+61 2 88649581
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