BeneTrac Announces Call Center to Educate Employees on Benefit Plans and
Coverage, in Light of Increasing Complexity with Healthcare Reform
- Human resource, benefits administration software provider offers new call
center service to help brokers and employers educate employees about benefits
plan options, available 24/7 in 180 languages -
SAN DIEGO -- April 04, 2013
In anticipation of healthcare reform and the increasing complexity of benefits
offerings, BeneTrac, a Paychex company and provider of powerful, web-based
electronic enrollment and employee benefits administration software, is today
announcing its new call center service. Employers and brokers can enroll their
company’s employees in the service, giving them the ability to call a
dedicated, toll-free number, 24 hours a day, seven days a week for answers to
questions about their benefits.The service is available year round ensuring
that employees have a comprehensive understanding of their plans and options.
Employees can also work with specialists to answer questions about claims and
BeneTrac specialists are equipped to address plan questions and specifics
confidentially, in over 180 languages. They can access the same information
available to the caller in real time and walk them through the enrollment
process. They can also provide a comprehensive overview of the customer’s
entire benefit offering including: health, vision, dental, long and short-term
disability, 401(k) and/or IRA, supplemental or any other employer sponsored
BeneTrac’s new call center also offers health advocate services, giving
callers the ability to talk with a specialist regarding inquiries about claims
or coverage for specific procedures.* Employees opting for this service can
work with a BeneTrac specialist to gain a better understanding of their
medical bills, patient responsibility and other plan details.
“We spoke directly with our brokers and HR users to find out what would help
them most in the face of emerging healthcare reform. Educating employees on
changing, and increasingly more complex, benefits plan options ranked high on
the list, and our new call center service is the answer. With this new
offering, we combine benefits education with benefits administration to help
employees to understand the breadth and depth of their benefits package. This
not only solidifies their confidence and appreciation in their plan offerings,
but also encourages use and engagement, which leads to happier, healthier and
more loyal employees,” said Summer Hamilton, vice president of sales for
BeneTrac. “With an overwhelming response already obtained in our initial
pilot, we are pleased to announce that our new 24/7 employee education call
center is now available.”
BeneTrac currently works with thousands of brokers and over 600 carriers and
data partners to help organizations manage benefits for over a million members
throughout the United States. Its software helps HR professionals more
efficiently manage benefits online through automatic electronic transfers of
employee benefit elections and eligibility information.
BeneTrac’s new call center service is currently available. For more
information, please contact 619.788.5800 or salessupport@BeneTrac.com.
BeneTrac, a Paychex company, is a provider of powerful, web-based electronic
enrollment and employee benefits administration software. The company’s online
benefits management technology enables employers and human resource
professionals to eliminate paperwork and automate management of their complete
benefits packages through a single, customized portal. BeneTrac’s
one-stop-shop platform for automatically adding, updating and managing
information, and exchanging data with providers, capitalizes on relationships
with more than 600 carriers and data partners. The technology offers a robust,
affordable, user-friendly system that simplifies benefits administration. A
pioneer in online benefits management, BeneTrac was founded in 1999. It was
acquired in September 2007 by Paychex, Inc., a recognized leader in the
payroll and human resource services industry. Its customers range in size from
50 to 12,500 employees.
For more information, please visit www.benetrac.com.
*Employees must complete the designation form required by the carrier to
access the health advocate service.
Hilary McCarthy, 508-829-2543
Press spacebar to pause and continue. Press esc to stop.