BeneTrac Announces Call Center to Educate Employees on Benefit Plans and Coverage, in Light of Increasing Complexity with Healthcare Reform - Human resource, benefits administration software provider offers new call center service to help brokers and employers educate employees about benefits plan options, available 24/7 in 180 languages - Business Wire SAN DIEGO -- April 04, 2013 In anticipation of healthcare reform and the increasing complexity of benefits offerings, BeneTrac, a Paychex company and provider of powerful, web-based electronic enrollment and employee benefits administration software, is today announcing its new call center service. Employers and brokers can enroll their company’s employees in the service, giving them the ability to call a dedicated, toll-free number, 24 hours a day, seven days a week for answers to questions about their benefits.The service is available year round ensuring that employees have a comprehensive understanding of their plans and options. Employees can also work with specialists to answer questions about claims and coverage. BeneTrac specialists are equipped to address plan questions and specifics confidentially, in over 180 languages. They can access the same information available to the caller in real time and walk them through the enrollment process. They can also provide a comprehensive overview of the customer’s entire benefit offering including: health, vision, dental, long and short-term disability, 401(k) and/or IRA, supplemental or any other employer sponsored plans. BeneTrac’s new call center also offers health advocate services, giving callers the ability to talk with a specialist regarding inquiries about claims or coverage for specific procedures.* Employees opting for this service can work with a BeneTrac specialist to gain a better understanding of their medical bills, patient responsibility and other plan details. “We spoke directly with our brokers and HR users to find out what would help them most in the face of emerging healthcare reform. Educating employees on changing, and increasingly more complex, benefits plan options ranked high on the list, and our new call center service is the answer. With this new offering, we combine benefits education with benefits administration to help employees to understand the breadth and depth of their benefits package. This not only solidifies their confidence and appreciation in their plan offerings, but also encourages use and engagement, which leads to happier, healthier and more loyal employees,” said Summer Hamilton, vice president of sales for BeneTrac. “With an overwhelming response already obtained in our initial pilot, we are pleased to announce that our new 24/7 employee education call center is now available.” BeneTrac currently works with thousands of brokers and over 600 carriers and data partners to help organizations manage benefits for over a million members throughout the United States. Its software helps HR professionals more efficiently manage benefits online through automatic electronic transfers of employee benefit elections and eligibility information. BeneTrac’s new call center service is currently available. For more information, please contact 619.788.5800 or salessupport@BeneTrac.com. About BeneTrac BeneTrac, a Paychex company, is a provider of powerful, web-based electronic enrollment and employee benefits administration software. The company’s online benefits management technology enables employers and human resource professionals to eliminate paperwork and automate management of their complete benefits packages through a single, customized portal. BeneTrac’s one-stop-shop platform for automatically adding, updating and managing information, and exchanging data with providers, capitalizes on relationships with more than 600 carriers and data partners. The technology offers a robust, affordable, user-friendly system that simplifies benefits administration. A pioneer in online benefits management, BeneTrac was founded in 1999. It was acquired in September 2007 by Paychex, Inc., a recognized leader in the payroll and human resource services industry. Its customers range in size from 50 to 12,500 employees. For more information, please visit www.benetrac.com. *Employees must complete the designation form required by the carrier to access the health advocate service. Contact: Zenzi Communications Hilary McCarthy, 508-829-2543 email@example.com
BeneTrac Announces Call Center to Educate Employees on Benefit Plans and Coverage, in Light of Increasing Complexity with
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