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Canon U.S.A. Opens New York / New Jersey Service and Support Center Exclusively for Imaging Professionals



  Canon U.S.A. Opens New York / New Jersey Service and Support Center
  Exclusively for Imaging Professionals

Business Wire

MELVILLE, N.Y. -- April 04, 2013

Canon U.S.A., Inc., a leader in digital imaging solutions, today announced the
opening of its service and support center in Ridgefield Park, New Jersey. This
facility is located just across the George Washington Bridge outside of New
York City, and will provide comprehensive product repair and maintenance
services for the growing customer base of Canon’s professional imaging
products.

The Ridgefield Park on-site repair operations include state-of-the-art camera
and lens dark rooms, Canon's most advanced adjustment and calibration
equipment, spare parts inventory, and an experienced repair staff that will
work to quickly return Canon's professional products to their original factory
condition and operation. This new facility, available exclusively for Platinum
and Gold level members of Canon’s Professional Services (CPS) program,
including owners of Cinema EOS products, and broadcast lens clients, confirms
Canon U.S.A.’s commitment to providing personalized and local service and
support to imaging professionals in the New York/New Jersey metro region.

This facility is Canon’s second service facility exclusively available to
professional clients, joining the Canon Hollywood Professional Technology &
Support Center that debuted in the heart of Hollywood, CA, early last year.
Both facilities provide factory quality repair and maintenance service for
Canon's extensive lineup of professional-grade cameras, including EOS Digital
SLR cameras, Cinema EOS cameras, and high-definition camcorders. All of
Canon’s professional lenses, including EF series photography lenses, Cinema
lenses, and broadcast and studio lenses are also supported at this new
facility.

“The opening of another support facility that caters exclusively to imaging
professionals signifies the growth and demand of Canon’s professional imaging
products and Canon’s commitment to imaging professionals,” said Yuichi
Ishizuka, executive vice president and general manager, Imaging Technologies
and Communications Group, Canon U.S.A. “Opening this location illustrates our
desire to bring Canon’s industry-leading support directly to our clients in
areas where they work and live. Being closer to our customers will help enable
us to further improve on our outstanding repair processing times for
professional products, which average less than three days in most instances.”

An advance reservation is required for all service and support requests
handled by the Ridgefield Park, N.J. facility. Canon Professional Services
(CPS) Platinum and Gold level members can make a reservation via the CPS
hotline by calling 1 (888) CPS-4540. Owners of Cinema EOS, professional video
cameras and broadcast lenses should call 1 (855) CINE EOS to schedule an
appointment.

Additional camera and lens service facilities for both professional and
consumer clients are located in Jamesburg, N.J., Irvine, C.A., and Newport
News, V.A. Each of these facilities operates with the same Canon speed and
quality that is unrivaled in the industry. By the end of the year, Canon plans
to further expand its local service center presence to the Midwest with the
opening of a new service and support facility to support imaging professionals
in the Chicago market.

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business,
and industrial digital imaging solutions. With approximately $40 billion in
global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall
in U.S. patents registered in 2012† and is one of Fortune Magazine's World’s
Most Admired Companies in 2013. In 2012, Canon U.S.A. has received the
PCMag.com Readers’ Choice Award for Service and Reliability in the digital
camera and printer categories for the ninth consecutive year, and for
camcorders for the past two years. Canon U.S.A. is committed to the highest
level of customer satisfaction and loyalty, providing 100 percent U.S.-based
consumer service and support for all of the products it distributes. Canon
U.S.A. is dedicated to its Kyosei philosophy of social and environmental
responsibility. To keep apprised of the latest news from Canon U.S.A., sign up
for the Company's RSS news feed by visiting www.usa.canon.com/rss.

†Based on weekly patent counts issued by United States Patent and Trademark
Office.

All referenced product names, and other marks, are trademarks of their
respective owners.

Contact:

Editorial:
Canon U.S.A., Inc.
Daniel Lorenzo, 631-330-5184
dlorenzo@cusa.canon.com
or
Canon U.S.A. website:
http://www.usa.canon.com
or
For sales information/customer support:
1-800-OK-CANON
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