AT&T Watson(SM) Speech Engine to Power Interactions Corporation Customer Care
Virtual Assistant Solutions
DALLAS and FRANKLIN, Mass., April 4, 2013
DALLAS and FRANKLIN, Mass., April 4, 2013 /PRNewswire/ -- In an effort to
deliver highly intuitive, speech-powered customer care solutions for
businesses, AT&T and Interactions Corporation today announced a licensing
agreement to incorporate AT&T Watson^(SM) speech technology into Interactions'
speech-enabled virtual assistant applications. Specializing in customer care,
Interactions is a provider of advanced conversational virtual assistant
application services for businesses.
Through the licensing agreement, the two companies will also collaborate to
enable high-performing, speech-powered virtual assistants designed for
enterprises with customer care needs.
Interactions' applications break the mold of traditional automated
self-service customer care systems, providing customers with an interactive
conversation more closely emulating a live agent experience. The AT&T
Watson^(SM)speech engine – specifically its automatic speech recognition
(ASR) and natural language understanding (NLU) capabilities – provides a
strong complement to Interactions' conversational and human-level
AT&TWatson^(SM)is AT&T's premier speech services platform – making possible
the development of next-generation technologies that go beyond speech to power
more advanced virtual assistant technologies – including NLU and ASR, among
"By combining AT&T Watson with our virtual assistant technology, we're taking
ASR and NLU to a whole new level of performance," said Michael Iacobucci, CEO
of Interactions. "The speech applications that result from this synergy
routinely amaze and delight the people who interact with them – completely
changing people's expectations about what is possible in self-service customer
care. What we're delivering represents a quantum leap beyond anything that's
been possible with applications built around conventional ASR technology."
"AT&T harnesses the principles of collaboration and openness to empower others
to deliver new, digital and personal experiences," said Mazin Gilbert,
assistant vice president of technical research at AT&T Labs-Research. "And the
addition of AT&T Watson^(SM)to Interactions' service platform is an example
of how AT&T's approach to innovation gives licensees access to the power of
our world-class tools and platforms, enabling them to deliver impactful new
products and services into the marketplace."
AT&TWatson^(SM)has been powering advanced speech services in the marketplace
for decades. This technology reflects more than one million hours of research
and development in speech technologies that has led to more than 600 U.S.
patents and patent applications.
Interactions Corporation enables companies to more effectively interact with
their customers. Its patented technology for automated voice and other
interactive systems delivers an unprecedented level of understanding that
engages customers in a productive, natural conversation. The company serves a
growing roster of industry-leading brands, including Hyatt, Humana, Best
Western and LifeLock from its corporate headquarters near Boston, and data
centers in Indiana and Texas. Learn more at www.interactions.net.
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brands. The company's suite of IP-based business communications services is
one of the most advanced in the world.
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SOURCE AT&T Inc.
Contact: Natasha Collins, Fleishman-Hillard for AT&T, 214-538-6256 (mobile),
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