10-Digit Dialing Procedures Under Way for Callers in Northeastern
Pennsylvania's 570 Area Code
Dialing Change Becomes Permanent in September; Paves Way for New '272' Area
SCRANTON, Pa., April 3, 2013
SCRANTON, Pa., April 3, 2013 /PRNewswire/ --Callers in the 570 area code in
northeastern Pennsylvania, including Scranton, Williamsport and Wilkes-Barre,
should now start dialing 10 digits (area code and the seven-digit telephone
number) to complete their local phone calls.
The new way of dialing is necessary to prepare the region's telephone
customers for mandatory 10-digit dialing, starting in September. The change
paves the way for the October introduction of northeastern Pennsylvania's
newest area code – 272. Called an "overlay," the new code will serve the same
geographic boundary as the current 570 area code. The overlay will eliminate
the need to split the existing area code into smaller areas.
"An overlay minimizes disruption for our customers because their telephone
numbers, including their current area code, will not change," said Carl E.
Erhart, Verizon area vice president. "But it's important for customers to get
into the habit of always dialing the 10-digit number when they make calls
within the 570 area code."
The Pennsylvania Public Utility Commission approved the implementation of the
area code overlay in July 2010, following a recommendation from the North
American Numbering Plan Administrator, a neutral third party that is
responsible for the day-to-day administration, assignment and management of
area codes in the United States. Verizon, along with other telecommunications
providers in the area, have been following the commission's direction to
prepare for the overlay. The NANPA selected 272 as the new area code number
for the area currently serviced by the 570 area code.
During the six-month permissive dialing period, affected customers can dial
either seven or 10 digits to complete their calls. Starting Sept. 21,
ten-digit dialing will be required for all telephone calls made in the 570
area code. If callers forget to dial 10 digits, they will hear a message
instructing them to dial both the area code and seven-digit telephone number.
Even with the dialing change, local calls will still remain local calls.
However, customers will need to reprogram any automatic dialing equipment or
services that are programmed to dial a seven-digit number. This includes life
safety systems, fax machines, Internet dial-up modems, alarm and security
systems, gates, speed dialers, call forwarding settings and voice mail
Business customers should check with their telecommunications vendors to
ensure their telephone systems are reprogrammed to handle 10-digit dialing and
also to ensure that business stationery or advertising materials include the
On Oct. 21, customers who request new service, an additional line or, in some
cases, move their service to another address, may be assigned a number in the
new area code, depending upon availability of numbers in the 570 area code.
The addition of the 272 area code will not change local calling areas for
customers, dialing 911, or telephone rates.
Pennsylvanians can get more information on the dialing changes and the new 570
area code by calling Verizon at 1-800-VERIZON or by accessing the following
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