Astea to Provide its Field Service Management Solution Suite through
Capgemini's Innovative Software as a Service Cloud Platform
HORSHAM, Pennsylvania, April 3, 2013
-- Delivering a world-class, turn-key cloud solution to enterprises
HORSHAM, Pennsylvania, April 3, 2013 /PRNewswire/ --Astea International Inc.
(NASDAQ: ATEA), a leader in service lifecycle management solutions, announces
that Astea will offer 'Astea Alliance as a Service', a truly scalable field
service management cloud solution for enterprises where service is strategic
and mission-critical to their success. The offering will combine Capgemini's
infrastructure services experience and cloud expertise with Astea's global
field service management solution – Astea Alliance.
The subscription-based cloud service will help companies overcome the
traditional challenges that undermine service operations and ultimately
improve customer satisfaction, increase service revenues, and accelerate
business growth. Capgemini will be complementing the Astea Alliance as a
Service solution with implementation and support services.
With this new offering Astea will make it easier for companies to leverage and
adopt industry-proven, best-practice processes and workflows based on more
than 30 years of experience. This comprehensive cloud offering helps large
enterprises rapidly streamline and automate business processes, improve
compliance with service level agreements, and synchronize customer touch
points for increased customer satisfaction. It transforms a disconnected
service business into a real-time service area network that incorporates
standardized, best-practice processes. By seamlessly connecting the call
center, back-office, and field technicians for flawless execution, Astea
Alliance as a Service lowers service costs and improves profitability.
"Capgemini is one of the world's foremost providers of consulting, technology
and outsourcing services. The combination of Astea's software solution with
this powerful 'as a Service' platform will offer a strong value proposition to
enterprises around the world," stated John Tobin, President of Astea
International. "This relationship allows us to leverage Capgemini's many years
of experience in providing robust and reliable hosted solutions and will also
enhance our implementation and support services."
Astea offers all cornerstones of service lifecycle management : customer
management; service management; asset management; forward and reverse
logistics management; and mobile workforce management with enhanced workforce
scheduling optimization. Astea's solutions are seamlessly orchestrated to
share and leverage information throughout the service lifecycle – removing the
traditional barriers between the field and back office. With Astea's solution
modularity, companies can introduce one module at a time or deploy a seamless
information backbone across the entire service lifecycle continuum.
About Astea International
Astea International (NASDAQ: ATEA ) is a global provider of software solutions
that offer all the cornerstones of service lifecycle management, including
customer management, service management, asset management, forward and reverse
logistics management and mobile workforce management and optimization. Astea's
solutions link processes, people, parts, and data to empower companies and
provide the agility they need to achieve sustainable value in less time, and
successfully compete in a global economy. Since 1979, Astea has been helping
more than 600 companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a seamless,
consistent and highly personalized experience at every customer relationship
www.astea.com . Service Smart. Enterprise Proven.
© 2013 Astea International Inc. Astea and Astea Alliance are trademarks of
Astea International Inc. All other company and product names contained herein
are trademarks of the respective holders.
Contact: Debbie Geiger, Astea International, Vice President, Marketing,
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