Mitel Announces Cloud-Based Contact Center Solution for Small and Mid-Size
Business in the U.S.
New Mitel AnyWare Offering Ideal for Organizations Looking for Superior
Customer Service, Predictable Costs, and Lower Maintenance Requirements
SANTA CLARA, Calif., April 3, 2013 (GLOBE NEWSWIRE) -- Mitel® (Nasdaq:MITL)
(TSX:MNW), a leading provider of cloud and premises-based unified
communications software solutions, announced today at the Cloud Connect
Conference the release of its Mitel AnyWare Cloud Contact Center solution. The
latest addition to the company's comprehensive suite of cloud-based products,
Mitel's Cloud Contact Center solution is ideally suited to small and mid-sized
businesses looking to take advantage of predictable operating costs, avoid
capital expenditures and off-load management and maintenance of contact center
Based on Mitel's freedom architecture, the new cloud-based solution can
provide contact center managers and agents the tools they need to deliver a
superior customer service experience, which is increasingly becoming a key
driver of business growth and success. Mitel AnyWare Cloud Contact Center
enables agents to work anywhere – from home, the office, or remotely – while
providing all of the management and reporting tools designed to ensure
customer inquiries are addressed at the first point of contact. The solution
is fully managed by Mitel in highly secure and reliable data centers,
offloading customers IT teams from the design, deployment and day-to-day
"At Global Premier Benefits we provide critical benefit services and support
to seniors at the precise moment that they are needed. Customer satisfaction
and retention is key to our success - it's life-impacting, time-sensitive, and
business-critical," said John Gourdin, Operations Director, Global Premier
Benefits. "Our contact center must be up, running and staffed every business
day and with Mitel's Cloud Contact Center, we are able to achieve our business
goals while serving our customers efficiently and effectively."
In addition, Mitel AnyWare Cloud Contact Center supports integration with
leading Customer Relationship Management applications including
Salesforce.com, SugarCRM, Microsoft Dynamics CRM and other TAPI (Telephony
Applications Programming Interface) applications.
"Companies today are under enormous pressure to be more competitive and to
improve operating efficiencies and results, and a high performance responsive
contact center has become a competitive differentiator," said Jon Brinton,
president of Mitel NetSolutions. "The rich feature set available with the
Mitel AnyWare cloud solution can provide small and mid-sized businesses a
streamlined process to manage their contact center cost effectively and with
the superior performance and integration previously only available to large
organizations with large budgets."
Visit the web for more information on Mitel AnyWare.
Mitel® (Nasdaq:MITL) (TSX:MNW) is a global provider of unified communications
and collaboration (UCC) software, solutions and services that enable
organizations to conduct business anywhere, over any medium with the device of
their choice. Through a single cloud-ready software stream, Mitel's Freedom
architecture provides customers in over 100 countries the flexibility and
simplicity needed to support today's dynamic work environment. For more
information visit www.mitel.com.
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Mitel and the Mitel logo are registered trademarks of Mitel Networks
All other trademarks are the property of their respective owners.
CONTACT: Amy MacLeod (media), 613-592-2122 x71245
Malcolm Brown (industry analysts), 613-592-2122 x71246
Cynthia Hiponia (investor relations), 613-592-2122 x71997
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