U.S. Treasury Awards Accenture Contract to Support Taxpayer Casework
ARLINGTON, Va. -- April 3, 2013
The U.S. Department of the Treasury has selected Accenture Federal Services as
the lead contractor for the Internal Revenue Service’s (IRS) Account
Management Services (AMS) system. As part of the five-year contract, Accenture
will help implement new business requirements, tools and other automation
processes to better support taxpayer casework.
AMS provides customer service representatives with real-time access to account
information regardless of location, focusing on its Correspondence Imaging
Inventory (CII). An inventory system within AMS that Accenture helped build in
2003, CII assists customer service representatives in addressing questions
from taxpayers filing a range of tax forms. CII has completed nearly 50
million cases since its inception.
Work under the contract will enable the IRS to continue to improve customer
service for taxpayers by improving application performance, automating manual
tasks, and providing the versatility needed to easily adapt to ongoing
legislative changes. The system will be able to display and validate changes
to updated taxpayer accounts, and store and manage actions that include case
transfers, case closures and correspondence. AMS manages more than 39,000
users and scans more than 60 million taxpayer documents.
“Ensuring that taxpayers have trusted resources available to help meet their
tax responsibilities has always been a top priority for the IRS. This work
will streamline operations and maintenance, making customer service operations
more efficient and effective,” said Matt Tait, who leads Accenture’s work with
the Treasury department.
Accenture also will help the IRS implement legislative changes created by
Congress, from requirements analysis to design, development, testing and
post-production support. Accenture currently is working with the IRS to
implement a new inventory system to support casework related to the Affordable
Care Act’s Branded Prescription Drug tax provision.
Accenture has served as a trusted partner to the IRS for more than 20 years,
helping the agency to redesign, develop and manage three IRS portals and
design, implement and operate the Return Preparer Registration System.
Accenture Federal Services is a wholly owned subsidiary of Accenture LLP, a
U.S. company, with offices in Arlington, VA. Accenture’s federal business
serves every cabinet-level department and 20 of the largest federal
organizations. The U.S. federal portfolio spans across clients in civilian,
defense, intelligence and public safety agencies.
Learn more about Accenture’s work with federal agencies and Delivering Public
Service of the Future.
Accenture is a global management consulting, technology services and
outsourcing company, with 259,000 people serving clients in more than 120
countries. Combining unparalleled experience, comprehensive capabilities
across all industries and business functions, and extensive research on the
world’s most successful companies, Accenture collaborates with clients to help
them become high-performance businesses and governments.The company generated
net revenues of US $27.9billion for the fiscal year ended Aug. 31, 2012. Its
home page is www.accenture.com.
Joanne Veto, + 703-963-4212 (mobile)
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