Dell Delights Customers with One-of-a-Kind Dell Tech Concierge Service for the Home

  Dell Delights Customers with One-of-a-Kind Dell Tech Concierge Service for
  the Home

  *Dell Tech Concierge offers continuous care for any Windows PC and
    connected devices in the home
  *Dell Advantage rewards loyal customers with 5-percent back with a Dell
    Promo eGift Card, other special offers^i
  *Every day, Dell provides standard free shipping and 30-day returns^ii

Tweet This: Dell Tech Concierge provides personalized ongoing preventative
care for any Windows PC, care for connected devices. http://dell.to/10sDYUN

Business Wire

ROUND ROCK, Texas -- April 02, 2013

With the announcement today of Dell Tech Concierge, Dell becomes the only PC
company to provide personalized, ongoing preventative care for any Windows PC
and connected device in the home. Starting at just $0.66 a day^iii, this
service is part of Dell’s enhanced home services and solutions portfolio to
help people do more with their technology.

Buying a laptop, desktop or tablet is the easy part. Ensuring they work with
other devices and electronics, keeping the technology running at peak
performance and making sure data is backed up and safe can be another story.
That’s why PC users are turning to Dell Tech Concierge, giving the service
high ratings during its pilot phase and praise from current customers.

  *“The tech was great – very helpful and exceeded my expectations. Dell
    Concierge is a bargain and money well spent. I plan to keep it active
    going forward.” – Thomas Wood
  *“It’s a great tool from this side … one click of the mouse to see what’s
    going on or fix automatically and presto … great system!” – Barbara Oliver
  *“Not only did the tech fix my problem, the tech offered me ways to help
    make my computer experience better and more efficient. The tech fixed my
    problem in a quick and professional manner. I would recommend Dell
    Concierge services to all of my friends” – Daniel Tighe

Dell Tech Concierge  is an annual subscription-based phone and chat service
that offers a premium level of continuous and personalized technology care for
any Windows PC and connected devices such as routers, printers, music players,
smart phones and tablets – essentially anything in the home with an IP address
that “talks” to a PC. The service provides 24x7 access to PC and consumer
electronics experts, who can help customize a customer’s digital life, set up
proactive PC maintenance, active PC monitoring and protect data, helping to
ensure that their PC runs at peak performance. In addition to assisting with
customized setup, Dell’s concierge agents can also help answer any technology
question as well as provide tips and tricks. The service includes automated,
regular online backups and support for virus or malware removal, wireless
connectivity and printers.

“So many of us can’t live without the devices and PCs we count on for work,
school, family planning and play, and this service is just one way Dell is
helping customers get more out of their technology experience and stay
connected without missing a beat,” said Bobbi Dangerfield, vice president of
sales operations and customer service at Dell.

New and enhanced services, financing that help you do more:

Dell Advantage Customer Rewards Program – Benefits of the Dell Advantage
Customer Rewards Program include earning a 5-percent reward with a Dell Promo
eGift card (excludes taxes and shipping) when customers make a purchase with
their Advantage Membership. Members also receive free second business day
shipping on all purchases vs. standard five- to seven-day free shipping;
access to exclusive monthly offers on PCs, electronics and accessories; and
exclusive offers from Dell partners. Dell Advantage is free to join.

Dell Preferred Account – With a Dell Preferred Account, qualified Dell
customers acquire the technology they need by financing their purchase using a
personal revolving line of credit. Benefits include affordable monthly
payments, access to special promotional financing and Dell product discounts
for qualified purchases.There is no annual fee and customers can feel secure
that they have zero-percent liability on unauthorized charges. In addition to
new computer purchases, Dell Preferred Account can also be used to purchase
anything Dell sells including software, Smart TVs, cameras and tablets.

Dell is committed to providing the best experience on all Dell PCs,
electronics and accessories, including free five- to seven-day ground
shipping, and 30-day return^ii for a full refund, including return shipping –
no questions asked. All Inspiron consumer systems include one year of In-Home
Service after Remote Diagnosis^iv and 90 days of Premium Phone Support. All
XPS consumer systems include standard one year of In-Home Service after Remote
Diagnosis^iv and one year of our Premium Phone Support. In addition Dell
offers a free PC Health Check to help customers identify how to optimize their
PC.

Social Media Support – For customers looking to get more social with their
support, Dell’s Social Outreach Services provide centralized support through
Twitter (@DellCares), Facebook and via support.dell.com. Dell’s Social
Outreach Services division addresses 3,000 customer posts a week in 11
languages with a 98 percent resolution rate.

Pricing and Availability

Dell Tech Concierge is currently available in the US. Subscriptions start at
US $239.00 plus tax for one year.

About Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative
technology and services that give them the power to do more. For more
information, visit www.dell.com.

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in
the marks and names of others.

^i Promotional Gift Card Offer: Promo card expires in 90 days (except where
prohibited by law). Terms and conditions apply. See
www.dell.com/giftcard/promoterms.

^ii 30-day Returns: 30 days is calculated from invoice date. Excludes
smartphones, related accessories and other products not eligible for 30-day
return. See Dell’s Return Policy for details.

^iii $0.66 per day with one year Personal Plan ($239.00 per year).

^iv In-Home Service after Remote Diagnosis: Remote Diagnosis is determination
by online/phone technician of cause of issue; may involve customer access to
inside of system and multiple or extended sessions. If issue is covered by
Limited Hardware Warranty and not resolved remotely, technician and/or part
will be dispatched, usually in 1 or 2 business days following completion of
Remote Diagnosis. Dell sells the following In-Home Service: Dell In-Home
Service provided by Dell Marketing L.P. and, through TWG Innovative Solutions,
Inc. (TWGIS), In-Home Service that is provided by National Product Care
Company dba Texas National Product Care Company, Inc. (in TX), Service Saver,
Incorporated (in AZ, FL, OK, and WI), and National Product Care Company (in
remainder of U.S.). Third parties may be used to deliver the In-Home Service.
Availability varies. Other conditions apply. For complete details about
In-Home Service, visit Dell.com/servicecontracts.

Contact:

Media Contacts:
Dell Inc.
Christina Furtado, 512-723-7523
Christina_Furtado@dell.com
or
WPP Team Dell
Leslie Johnson, 415-882-0600
leslie.johnson@wppteamdell.com
or
Analyst Contact:
Dell Inc.
Matt Parretta, 512-723-3919
matthew_parretta@dell.com
 
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