LivePerson Receives CUSTOMER Magazine's 2012 Product of the Year Award for
LiveEngage solution recognized for innovative ability to enhance the online
NEW YORK, April 2, 2013
NEW YORK, April 2, 2013 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a
leading provider of intelligent engagement solutions that increase conversions
and improve customer experience, today announced that LiveEngage has been
selected as a 2012 Product of the Year Award winner by TMC's CUSTOMER
Magazine. LivePerson was selected for its achievement in advancing customer
experience management technologies, while providing ROI for the companies that
use its solutions.
"Our goal is to provide a multi-channel engagement solution that helps
businesses drive ROI in this competitive landscape, while also delivering an
innovative and seamless online experience that wows consumers," said Robert
LoCascio, Founder and CEO, LivePerson. "LiveEngage empowers businesses of all
sizes to fully leverage their data to drive an intelligent and robust
engagement strategy that produces higher conversions, higher customer
satisfaction, and greater brand loyalty.
LiveEngage is an end-to-end, real-time engagement platform, that enables
businesses to intelligently engage customers based on a real-time
understanding of their needs. By seamlessly integrating chat, voice, and
content, among other capabilities, to create a multi-channel, multimedia
engagement platform, LiveEngage combines sophisticated technology with robust
business intelligence to produce compelling, measurable results for
e-commerce, marketing, and contact center executives, as well as small
business owner and operators.
The 2012 Product of the Year Award winners have represented achievement in
advancing customer experience management technologies. Product of the Year
winners were selected based on their ability to effectively demonstrate the
successes of their products in helping businesses create differentiated
customer experiences in the marketplace.
The 15^th Annual Product of the Year Award winners werepublished in the
January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.
For more information on LivePerson, please visit www.LivePerson.com.
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables
businesses to proactively connect in real-time with their customers via chat,
voice, and content delivery at the right time, through the right channel,
including websites, social media, and mobile devices. This "intelligent
engagement" is driven by real-time behavioral analytics, producing connections
based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase
conversions and improve customer experience, including Hewlett-Packard, IBM,
Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in
2012, and has been named a Market Share Leader by Frost and Sullivan in
2012.LivePerson is headquartered in New York City with offices in San
Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
For more information, please visitwww.liveperson.com. To view other press
releases about LivePerson, please visit pr.liveperson.com.
About TMC's CUSTOMER Magazine
TMC's CUSTOMERmagazine premiered in September 2012 and is the industry's new,
definitive source for news, product information, and strategies for
communications that engage customers and potential customers. Each issue of
CUSTOMER includes news and insights on the latest developments in agent
training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce
management and more. Please visit www.customerzone360.com for more
SOURCE LivePerson, Inc.
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