DOCOMO interTouch Achieves Marriott's 2013 Global Property Network Standards
Latest Certification for DOCOMO interTouch Builds Upon Already Solid
Track Record of Success With Marriott
SINGAPORE -- (Marketwired) -- 04/02/13 -- DOCOMO interTouch (DCMI),
one of the world's largest hotel technology providers, has
successfully achieved Marriott International's 2013 Global Property
Network Standard (GPNS) certification for its FREEDOM Internet
high-speed wired and wireless Internet service. The signing was made
official on March 28, 2013 in the presence of Marriott International
CIO Bruce Hoffmeister and DOCOMO interTouch CEO Charles Reed during
Marriott's 2013 Asia Pacific & Middle East Africa (MEA) One Team
Learning Seminar in Bangkok.
As one of the first providers to be GPNS certified and to deploy a
fully-converged infrastructure in a Marriott hotel, DCMI has a solid
track record with Marriott. While already in compliance with 2011
standards, this recertification now brings DCMI current with
Marriott's 2013 standards for network services.
The Marriott GPNS program creates a consistent, industry-leading
Internet offering across Marriott properties and brands. To achieve
certification, companies must undergo months of rigorous lab testing
and meet various regulations and standards.
Today, 70 percent of all Marriott properties in the Asia Pacific and
MEA regions use DCMI's FREEDOM Internet with an estimated seven
million guest connections provided annually. Since the original
certification two years ago, those Marriott properties using FREEDOM
Internet have experienced significant improvements. For example,
several properties who were not meeting their guest satisfaction
score (GSS) Internet targets before switching to FREEDOM Internet are
now are meeting those goals, and 97 percent of guests are easily able
to connect to the Internet with no need for helpdesk support.
"In the two years since first achieving GPNS certification, we are
delighted that those Marriott properties have seen tremendous
improvement in Internet guest satisfaction scores," said DCMI's Reed.
"By completing this recertification, we further strengthen our
long-standing relationship with Marriott and look forward to many
more years of successful Internet deployment."
DCMI offers a complete suite of FREEDOM solutions: FREEDOM Check In,
which allows guests to check in via a phone and access their rooms
directly; FREEDOM Security, which integrates physical security
solutions such as CCTV cameras over the IP network; FREEDOM
Entertainment, which provides a complete suite of IPTV solutions; and
FREEDOM Print and FREEDOM Business Center, which offer secure remote
printing as well as hotel business center systems, protecting users
and hardware. DCMI is supported by its subsidiary Nomadix, which has
a portfolio of over 170 patents across the globe. For more
information about DCMI, please visit http://www.docomointertouch.com.
About DOCOMO interTouch
DOCOMO interTouch provides a full suite of
integrated solutions to the global hospitality industry. The company
is one of the world's largest hotel technology service providers,
delivering reliable and secure wired and wireless broadband
connectivity services, multi-media services, and interactive
television and managed network solutions. DOCOMO interTouch's
one-stop-shop solution, round-the-clock network monitoring and
multi-lingual customer support enable hotels to offer a superior
guest experience, facilitating communications for today's business
Since 1998, DOCOMO interTouch has been serving the hospitality
industry, managing more than 29 million broadband connections each
year in guest rooms, meeting rooms and business centers worldwide.
The company's innovative technologies provide travelers and
conference attendees with convenient access to enjoy communication,
information and entertainment services in over 70 countries. More
information on DOCOMO interTouch is available at
Lages & Associates
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