ServiceNow Delivers Enterprise IT Cloud to Government Agencies

  ServiceNow Delivers Enterprise IT Cloud to Government Agencies

    Receives FISMA Moderate Authority to Operate Cloud-Based Services for
      Government Agencies from the U.S. General Services Administration

Business Wire

SAN DIEGO -- April 1, 2013

ServiceNow (NYSE: NOW), the enterprise IT cloud company, today announced it
received Federal Information Security Management Act (FISMA) Moderate
Authority to Operate (ATO) from the U.S. General Services Administration
(GSA). The authorization will allow federal, state and local government
agencies to securely leverage ServiceNow software-as-a-service for IT system
consolidation and business process automation to improve IT service delivery
and reduce costs.

The government’s “Cloud-First” policy mandates agencies to take full advantage
of cloud computing benefits to maximize capacity utilization, improve IT
flexibility and responsiveness as well as minimize cost. FISMA mandates that
each government entity will develop, document and implement an information
security program for its data and computing systems. By implementing
ServiceNow for IT service automation, government entities can meet security
practices at the FISMA Moderate level while rapidly expanding their cloud
computing footprint.

FISMA Moderate ATO requires ServiceNow to implement and operate an extensive
set of security configurations and controls. This includes documenting the
management, operational and technical processes used to secure the physical
and virtual infrastructure as well as conducting third-party audits.

“Receiving the FISMA Moderate ATO authorization demonstrates ServiceNow’s
commitment to meeting security guidelines set by government agencies. The
authorization includes continuous monitoring of controls and providing
transparency about the well-being of those controls back to the agencies,”
said Arne Josefsberg, chief technology officer, ServiceNow. “This effort will
also allow us to accelerate our submission for FedRAMP authorization which
will further reduce the cost and time required when agencies conduct
redundant, separate security assessments.”

ServiceNow provides cloud-based services that transform enterprise IT by
automating and standardizing business processes and consolidating IT
operations. In addition to FISMA Moderate level, ServiceNow recently received
an ISO 27001 certification, a widely recognized global security standard. To
learn more about ServiceNow IT Service Automation for government agencies,
please visit http://www.servicenow.com/federal.do

About ServiceNow

ServiceNow is the enterprise IT cloud company. We focus on transforming
enterprise IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy our
service to create a single system of record for enterprise IT, lower
operational costs and enhance efficiency. Additionally, our customers use our
extensible platform to build custom applications for automating activities
unique to their business requirements. For more information, visit
www.servicenow.com.

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.

Contact:

Media Contacts:
ServiceNow
Liza S. Goldberg, 408-851-8553
liza.goldberg@servicenow.com
or
Schwartz MSL
Kim McCrossen, 781-684-6253
servicenow@schwartzmsl.com
or
Investor Contact:
858-345-1756
ir@servicenow.com