inContact Expands Cloud Platform With Powerful New Mobile Capabilities
Solutions to Support "Connected" Consumers on Virtually any Mobile Device
SALT LAKE CITY, April 1, 2013
SALT LAKE CITY, April 1, 2013 /PRNewswire/ -- inContact (NASDAQ: SAAS), the
leading provider of cloud contact center software and contact center agent
optimization tools, today announced it has expanded its multi-channel platform
with powerful, new device-agnostic mobile solutions. These new capabilities
are a direct result of inContact's recent acquisition of the assets and
employees of Silicon Valley-based Sierra360 LLC.
Founded in early 2012, Sierra360 offers real-time mobile and social customer
engagement solutions. Their SaaS offering for Cloud Contact Centers empowers
enterprises to deliver a better customer service experience across both web
and wireless environments. The company is headquartered in San Francisco with
software engineering located in Latin America.
inContact's market leading cloud offering enables customers to connect with
consumers in real-time across multiple channels. With the addition of
Sierra360's innovative technology, inContact will enable contact centers to
support connected consumers on virtually any mobile device.
"Our recent survey with Harris Interactive showed that 70% of consumers felt
that mobile service applications are key to customer satisfaction, interaction
and loyalty. Expanding our mobile offering with both the product IP and expert
personnel gained through this acquisition helps us address this growing
segment more quickly and extends our leadership in the cloud customer
interaction management space." said Paul Jarman, CEO of inContact.
Highlights of the new mobile solutions include:
oMobile Co-browsing: empowers agents to guide customers side-by-side
through complex forms, transactions, account set up or issue resolution
oMobility Solutions for Customer Engagement: Seamlessly integrated with a
mobile website or application, the solution enables customer service
agents to real-time chat with customers across mobile devices, tablets and
The inContact Mobile suite will be available to inContact customers beginning
in late Q2.
inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping
organizations around the globe create high quality customer experiences.
inContact is 100% focused on the cloud and is the only provider to combine
cloud software with an enterprise-class telecommunications network for a
complete customer interaction solution. Winner of Frost & Sullivan 2012 North
American Cloud Company of the Year in Cloud Contact Center Solutions,
inContact has deployed over 1,300 cloud contact center instances. To learn
more, visit www.inContact.com.
Contact: Media contact, Cheryl Andrus, Cheryl.email@example.com,
+1-801-320-3646, or Pazia Dwyer, firstname.lastname@example.org, +1-703-390-1514, or
Investor Contact, Steven Pasko, Market Street Partners, +1-415-445-3238,
Press spacebar to pause and continue. Press esc to stop.